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Boost 2021 customer rating

Boost Energy earned two and a half stars out of five from UK energy customers in the 2021 Uswitch survey for customer satisfaction.

The survey, which was run by YouGov and commissioned by Uswitch, included more than 17,000 respondents who were asked to rate their satisfaction with their current supplier in such categories as likely to recommend, customer service, value for money and switchover process.

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About Boost

A dedicated supplier for prepayment meter customers, Boost is the pay as you go offering from OVO Energy.

Boost customers can use the free Boost app to top up from anywhere, check their credit on the go, set up auto top-ups and get alerts to avoid unexpected blackouts.

Between the ioS and Android app, and the online customer account system, Boost ensures that prepayment energy customers are more in control than ever before.

Additionally, Boost will install a smart meter at no cost.

How Boost energy prices have changed in 2020

Like all energy suppliers, Boost energy prices are subject to Ofgem's energy price cap. The price cap rate was reduced in October 2020, meaning suppliers can charge a maximum of £1,070 per year for average usage on their standard variable prepayment plans.

In line with the new prepayment price cap rate, Boost energy prices were cut by 8% on average on the supplier's Traditional PAYG plan. Customers on this plan saw an average annual price drop of £95 from 1 October 2020.

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