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I’ve changed provider. What now?

So you've found a great new deal and have decided to switch broadband providers. What should you do next?

Once you've decided to switch providers, there are still a few loose ends you might have to have to care of, depending upon the type of change you're making. Read on to find out what you might need to take care of before you can get up and running.

Switching from an ADSL broadband to another broadband ADSL provider

This is one of the easiest switches to make. There's no need for an engineer to come to your house because your line is already installed, so the connection can be switched on remotely.

Switching from an ADSL broadband provider to a fibre broadband provider

Because fibre-optic connections run on a different type of cable than ADSL, an engineer will need to visit your house to install your new broadband.

Switching from fibre to ADSL

Similarly, If you're downgrading from fibre to an ADSL connection, you may have to make an appointment to get a BT telephone line installed to your house. This carries an additional charge.

Contracts: what now?

Assuming you're out of contract, you won’t have anything to pay apart from the period that covers your last bill.

If you are still under contract, however, you may have to pay the rest of your contract term or some other kind of termination charge. You'll probably also have to return any equipment provided by the broadband supplier you are leaving.

Setting up your router

After your broadband provider has sent through the equipment you need, you’ll need to set it up so you can start surfing the web.

Unless you own a router or an engineer has to visit your house to install a new connection, the first thing you’re going to have to do is set up the router supplied by the new provider. The good news is that routers are now designed so that even people with minimal technical knowledge can do it.

The first thing you need to do is find a good place for it. This should be somewhere that's relatively easy to reach and isn't in the immediate vicinity of other household technology that can affect the signal strength, like cordless phones, baby monitors, microwaves or fish tanks.

Wireless routers

If you've got a wireless router, you'll first need to connect your router to your modem using an Ethernet cable. Then, plug the router in and wait a minute or so.

Once a minute has elapsed, you need to locate the list of 'networks in range'. To do this, look for a wireless icon. This may look like an inverted triangle composed of concentric bars, or it could look like a series of vertical bars of ascending height.

On a PC this is usually located in the bottom righthand corner of the screen; on a Mac, it's in the top righthand corner.

All you've got to do now is find the wireless network you're going to use, which should be a generic name given by the router. Once you've found it, click on it and you should be connected.

Wired routers

Setting up a wired router is even easier. Just like setting up a wireless router, you'll need to use an ADSL cable to connect your phone socket to your router.

All you need to do then is find your ethernet cable and connect it from your router to your computer. Assuming everything is plugged in, you should then be able to select your network and start browsing.

All set up? Excellent. For our guide on what to do now that you're up and running, head to our guide on what to do now that you're online.