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I'm online. What now?

Your broadband is finally up and running, your Wi-Fi connection has been set up and you've got all your devices connected. What else should you do after getting broadband installed?

Now you've got the basics out the way and you're online, there's just a few more things you should attend to. Once you've taken care of these, you should be able to really start enjoying your broadband.

This page also talks you through what to expect in the first few days after you've started receiving your new broadband service and offers some simple measures you can take if you're not happy with what you're getting out of your new connection.


Many consumers use an e-mail service provided by their broadband supplier. If you plan on using this e-mail service, make sure you know how to access it and what your new e-mail address will be.

If you've switched providers, it's good to know that most providers leave your e-mail active when you leave them. This is by no means a blanket policy, however, so it's a good idea to back up your e-mails and switch to your new provider's e-mail service or start using an e-mail platform that isn't tied to a specific supplier.

Antivirus software

Antivirus software is included with many providers' broadband products; however, this will still have to be installed. Check with your provider and make sure this has been activated or installed if it's part of your package.

I've done everything but my connection isn't great. What now?

You've got a new broadband connection and everything should be running smoothly — but it's not. Maybe speeds are lagging or your connection's dropping in and out.

The first thing to note in these circumstances is that when your connection is first turned on, it might take some time to settle down. During this period, which should last no more than three days, you may find that your signal strength or connection speed isn't all it might be.

To get an idea of your actual speed, use uSwitch's Broadband Speed Test so you can see if you're getting close to the speeds your provider and package have indicated you can expect. Keep in mind, too, that advertised speeds are average speeds and reflect the speeds available to 50% of customers — so you have a 50/50 chance of getting speeds that are lower.

But if your speeds are much slower than advertised or if you’re still experiencing a subpar connection after three days or so, there are a few simple things you can do to try and improve the situation.

Move the router

The positioning of your router can significantly affect your connection. Make sure it's out in the open rather than hidden inside of a cabinet. Signals also tend to be stronger from higher positions, so if it's on the floor, reposition it so it's on something raised — like a desk or a shelf — to improve your reception.

Some materials, such as metal walls, can also affect the strength of the signal, as can household appliances, including baby monitors and microwaves. If your router is near one of these, move it somewhere where its signal won't be obstructed.

Reboot the router and your computer

Switching off your router and leaving it for 30 seconds before restarting can sometimes help, as can rebooting your computer.

If none of these solve things, your problem might require more than a quick fix. For a more comprehensive guide to broadband troubleshooting, check our guide to broadband connection problems.

Alternatively, get in touch with your provider as soon as you can. If they can't solve the problem remotely or talk you through a fix, they'll send an engineer to your home to check out the problem and get you back up and running.