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UPDATE

After initially implying the contrary on its site and on forum posts from Sky moderators, Sky has since got in touch to tell us that multi-room viewing of BT Sport and other third-party channels is possible on Sky Q after all. But to do so, customers will need to contact the provider of the third-party channel in question. The ball is then in the court of those providers.

We were told: "Customers will be able to watch content from other third party channel providers such as BT Sport, on the main Sky Q box.

"To watch this content on the Sky Q Mini box or on the Sky Q app, customers will need to contact the channel provider directly to confirm if the content is viewable on these Sky Q devices."

Sky has also changed the copy that details how access to third-party channels works on Sky Q. It now features a sentence informing customers that to "access content from third party Pay TV providers, Sky Q customers will need to contact the provider directly as availability maybe dependent on individual subscription terms'.

In even better news, BT has also issued a definitive statement that it will allow multi-room viewing of BT Sport on Sky Q. So that's cleared that up.

BT said: “BT is supporting BT Sport across Sky Q and specifically across multi-room Sky Q Mini boxes.

"Sky customers need to contact BT on 0800 800 150 and we will be able to enable their service to receive BT Sport in multiple rooms.”

ORIGINAL ARTICLE

Sky has confirmed that BT Sport and a range of other third-party channels are currently only available to Sky Q users on their main TV box.

The company's next-generation home entertainment system has been designed to allow viewers to watch TV across a range of devices more seamlessly than ever before.

One of its main selling points has been the promise of so-called Fluid Viewing, which means people can watch watch live, recorded and on-demand shows on their main Sky Q box or another TV or tablet, as well as resume shows on different devices from where they left off.

However, correspondence between Sky forum moderators and customers suggests that third-party channels can only be accessed on a customer's main Sky Q box, and not in other rooms on Sky Q Mini boxes. That appears to be the case at launch, at least. It seems this may change in future, though.

In a post on a Sky forum, a customer called 'chatc04' said a Sky adviser told him that: "The reason for [BT Sport being restricted to the main Sky Q box] is because if you take our Sky Q Silver bundle with additional mini boxes, the mini boxes do not have viewing cards - only the main box has a viewing card.

"We are in agreement with BT that if you have BT Sports through your Sky box, you register your viewing card for the subscription, that is why it is only available on your main Sky box."

The customer said he was also told that "if a person has purchased multi-room from BT, this would not work through their Sky Q Mini box". But that if they "bought a box from BT, you would be able to view BT Sports through their box in another room".

A Sky community manager later appeared to back this up, stating that: "Just to confirm what @chatc04 stated regarding BT Sport (or any third-party Pay TV channel). These channels will play solely on the main box for the time being."

An official statement on Sky's website corroborated this further, advising customers that a Sky Q subscription "will not include the ability to watch any services from any of these providers [including BT Sport, Racing UK, BoxNation and more] on the Sky Q Mini box or the Sky Q app".

BT Sport is one of several third-party pay TV providers currently operating on the Sky platform. 

The others are AIT International, BoxNation, Nollywood Movies, Premier Sports, Playboy TV, Racing UK, RedHot, Setanta Sports and Television X.

Source:

Sky Forums

Sky

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