As of 2015, Madasafish Broadband is now Plusnet.
Plusnet has built its reputation around offering value for money, excellent customer service and fast connection speeds.
Founded in 1997, Plusnet started out as a dial-up ISP. Since then, Plusnet's customer base has grown exponentially, and it's now one of the UK's larger broadband providers.
In 2007, Plusnet and Madasafish merged. Currently, Plusnet is the amalgamation of three different communications companies: Force9, Free-Online and Metronet.
Plusnet launched fibre broadband in 2012, using the same fibre-optic network as BT's Infinity service. Plusnet matches BT's speeds, with a headline speed of up to 76Mbps.
Plusnet is proud of its dedication to customer service, and the company has won several awards for its customer support.
Plusnet has an online help and support section that's intended to cover basic FAQs and troubleshooting. Customers can also reach Plusnet through live online chat or by phone to its UK-based call centre, which is available 24 hours a day, seven days a week.
Customers who sign up for one of Plusnet's 12- or 18-month contracts receive a wireless router for free. The routers have four ports and work on wireless 'N' series technology, which provides fast, reliable connections.
Depending on which package you choose, Plusnet offers its customers free — or a free trial of — Plusnet Protect software, which is updated daily from its servers to address threats as they emerge.
Developed by McAfee, Plusnet Protect also includes antivirus, anti-spyware and anti-spam protection, as well as firewalls and parental controls.
Plusnet customers receive a default mailbox and e-mail address, with unlimited alias e-mail addresses included.
Alias e-mail addresses redirect mail to your personal e-mail address during sign-up, and can be used if you don't want to disclose your real e-mail address.
Plusnet offers a referral scheme where customers can earn monthly discounts when a friend or family member signs up.
The discounts apply if the customer takes either a standalone Plusnet broadband deal or a broadband bundle.
Our UK based call centre staff can provide expert help to find a deal that matches your needs.