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Get help paying your bills

Get help paying your bills

If you find you're struggling to pay your energy bills, there's plenty of help out there — from government grants to supplier support.

Run an energy comparison and beat the price cap

Make sure you're not overpaying for your energy and switch to a fixed deal now. Enter your postcode below to get started.

So-called 'social tariffs' were phased out in 2015, but plenty of schemes such as the Warm Home Discount, Winter Fuel Payment and Cold Weather Payment were introduced to help eligible UK households cover their energy costs.

Additionally, energy suppliers offer assistance to vulnerable customers, whether it's subsidising the cost of a more efficient boiler to working with households to better manage their energy costs.

Winter Fuel Payment

The Winter Fuel Payment is a payment from the government to help the elderly pay for their energy over the winter months. While most people are enrolled automatically you should still check if you’re not sure whether you qualify.

Social energy tariffs

If you are aged 60 or over, you may qualify for a Winter Fuel Payment of up to £300, to help you meet the costs of keeping warm in the winter.

To find out more about the payment and to see if you qualify, visit the Uswitch guide to the  Winter Fuel Payment.

Cold weather payment

The Cold Weather Payment is similar to the Winter Fuel Payment, but only rarely comes into force.

The Cold weather payment is a £25 payment for each week that the temperature drops below zero Celsius for seven consecutive days.

The payment is only available for cold weather snaps that occur between 1 November and 31 March, and for households must qualify.

For more information and to see if you qualify, visit the Cold weather payment guide page.

Run an energy comparison and beat the price cap

Make sure you're not overpaying for your energy and switch to a fixed deal now. Enter your postcode below to get started.

Energy efficiency grants

Energy efficient grant schemes are available through energy suppliers.

Grants can be provided to cover a range of energy efficiency improvement measures, such as installing loft insulation and draught-proofing.

Save on your bills with help from suppliers

Whether it's energy saving tips and advice, financial assistance programmes like Warm Home Discount or grants to upgrade your boiler, supplier offer their vulnerable customers many ways to save.

First Utility can arrange payment plans for customers, while npower can cap energy bills for customers living with cancer; OVO Energy will help customers get out of debt, and EDF Energy will subsidise insulation costs to help make homes warmer.

Find out more about the help offered by energy suppliers below:

Save by switching energy supplier

All households should be aware that they can switch energy supplier in order to secure a cheaper energy deal — up to £479* per year.

If you've never switched energy supplier, you're more likely to be on an expensive standard energy plan or uncompetitive prepayment meter plan — therefore you have the potential to save the most by switching.

It's worth pointing out that even if you owe your energy supplier or you are renting your property, you still have the right to switch in order to save money.

Read our renter's guide to switching energy or read up on what to do if you're in debt to your supplier.

*Between 1 July 2019 and 31 December 2019, at least 10% of people who switched energy supplier for both gas & electricity with Uswitch saved £479 or more.

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