In the 2023 Uswitch Energy Awards, So Energy came second in two categories: Overall Customer Satisfaction and Best Value For Money. Though it didn't win either category, these awards are voted for by customers, so runner-up placings are very positive for a relatively small supplier.
So Energy started in 2015 as the quintessential small energy supplier, focusing on supplying customers through a small number of tariffs focusing on renewable energy.
It was acquired by ESB Energy during the summer of 2021. ESB became a majority shareholder by purchasing more than 75% of the company, and plans were announced for the two brands to merge under the So Energy banner. This took So Energy's customer base to 310,000 and enabled the two suppliers to continue pushing the boundaries of green energy together rather than separately.
So Energy is signed up to the Energy Switch Guarantee, a set of 10 commitments that energy suppliers voluntarily adhere to in an effort to provide a reliable, hassle-free switch to customers. The supplier also offers the Warm Home Discount to eligible customers.
So Energy made headlines in 2023 when it became the first supplier, in collaboration with Uswitch, to launch a fixed deal for new customers to switch to since the energy market crisis began in 2021. This deal was priced lower than the level of the energy price cap and represented the first savings customers had been able to make for two years.
Outside of fixed deals, So Energy offers a standard variable tariff, the prices of which are subject to Ofgem's energy price cap. So Energy's prices have increased by a huge amount since the autumn of 2021 as a direct result of wholesale energy prices rocketing. In the past few months, though, those wholesale prices have begun to come down and from July 2023, the price cap will be set at £2,074 per year for an average use household and it's likely that So Energy's standard variable tariff price will be set either at that level or slightly lower.
All of the electricity supplied by So Energy comes from 100% renewable sources, backed by Renewable Energy Guarantee of Origin (REGO) Certificates.
So Energy lets customers decide where their renewable energy is sourced from. Each year, So Energy customers can vote on whether they would like their energy sourced from wind, solar, hydroelectric, biomass or tidal sources. The supplier then makes agreements to source their energy according to each share of the votes, so customers know exactly where their green electricity is coming from.
Most So Energy reviews are positive, with a few negative reviews coming in as a result of technical problems during the switching process. As of July 2023, the supplier has a TrustPilot rating of 4.1, with most reviews praising its customer service in particular.
So Energy does have a mobile app that can be downloaded to your phone to allow you to manage your energy account on the go. You can submit meter readings, check your energy usage or download your bills.
You can get a smart meter with So Energy if you don't already have one.
So Energy offers a few energy efficiency products through various partnerships. Customers can get solar panels and boiler upgrades, and those in the North West and Yorkshire can get heat pumps installed.
Find out which suppliers have increased or decreased their energy prices and how that affects your energy bills in 2023.Learn more