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So Energy reviews, tariffs and information

So Energy reviews, tariffs and information

So Energy 2022 customer rating

So Energy scored three and a half stars out of five for Customer Service from its customers in Uswitch's most recent survey of more than 16,000 UK energy customers.

Based on So Energy customer reviews, the supplier came third in the Best Online Experience and Most Likely to Recommend categories.

About So Energy

So Energy is a small energy supplier offering green energy plans to households in the UK. All of the electricity supplied by So Energy is from renewable sources. In August 2021, it was acquired by ESB Energy.

So Energy offers online account management with paperless billing to ensure its energy plans are even more green.

The supplier has signed up to the Energy Switch Guarantee, a set of 10 commitments that energy suppliers voluntarily adhere to in an effort to provide a reliable, hassle-free switch to customers. So Energy also offers the Warm Home Discount to eligible customers.

So Energy and ESB Energy

So Energy was acquired by ESB Energy during the summer of 2021. ESB became a majority shareholder by purchasing more than 75% of the company, and plans were announced for the two brands to merge under the So Energy banner. This would take So Energy's customer base to 310,000 and enable the two suppliers to continue pushing the boundaries of green energy together rather than separately.

So Energy prices and tariffs

So Energy keeps things simple with just one fixed-rate tariff on offer at any one time.

The supplier also offers its Low Price Commitment, with an aim of providing one of the best-priced tariffs available from any supplier. Under the commitment, So Energy reviews the energy market across the UK and ensures it prices its fixed tariff within the chepeast 10% of all tariffs available.

How So Energy prices have changed

Like most UK energy suppliers, So Energy's prices are subject to Ofgem's energy price cap, which sets the maximum rate suppliers can charge for their standard variable or default tariffs.

In August 2021, a new price cap rate of £1,277 was announced. In reaction to this, So Energy raised prices on its So Flex tariff to £1,275.56 - £1.44 below the cap level - effective from October 2021.

So Energy renewable tariffs

All of the electricity supplied by So Energy comes from 100% renewable sources, backed by Renewable Energy Guarantee of Origin (REGO) Certificates.

So Energy lets customers decide where their renewable energy is sourced from. Each year, So Energy customers can vote on whether they would like their energy sourced from wind, solar, hydroelectric, biomass or tidal sources. The supplier then makes agreements to source their energy according to each share of the votes, so customers know exactly where their green electricity is coming from.

Is So Energy going bust?

The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.

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