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  5. Got a faulty Samsung Galaxy Note 7? You can swap it from September 19th

Got a faulty Samsung Galaxy Note 7? You can swap it from September 19th

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Note 7 london reduced

Starting from September 19th, owners of faulty Samsung Galaxy Note 7 devices can exchange their handset for a new phone, Samsung has announced. This comes following reports from users that the handset caught fire while charging.

The defect is said to only affect a small number of Note 7 devices.

Samsung says users will be contacted "by the provider or operator from which they purchased the product" in order to arrange an exchange. So sit tight and wait to hear.

"The safety and satisfaction of customers is our top priority and by working closely with our partners and operators, we are taking a proactive approach to address the needs of Galaxy Note 7 customers in the UK," said Conor Pierce, vice president of IT and mobile of Samsung Electronics UK & Ireland.

"We are encouraging customers to exchange their Galaxy Note 7 by taking advantage of the Product Exchange Programme."

If customers have any service related questions about the device, they can contact Samsung customer service on 0330 726 1000.

The Note 7 went on sale at the end of last month. Its launch was marred by reports from some users that the phone caught fire when plugged in to charge.

Samsung's announcement that it will replace phones has been criticised by US consumer rights group Consumer Reports.

It said Samsung should have issued an official recall, which would have made it illegal to sell the phone.

"We are particularly concerned that phones continue to be available for sale today," said Maria Rerecich, Consumer Reports director of electronics testing.

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