New Sky packages - order online!

Services

• Fair usage policy
• Support
• Email
• Home phone / calls
• Security package
• Mac compatible
• Digital TV
• Free wireless router
• Home broadband
• ADSL broadband
• Free Gift Voucher
• Landline
• Sports TV

Company history

Sky Broadband is part of British Sky Broadband (BSkyB), a company which was formed when Sky Television and BSB merged in 1990. Sky Television pioneered satellite television with their revolutionary Astra satellite and BSB provided similar services to customers in the UK.

Though the company was primarily recognised as a satellite, and subsequently digital, television provider they are now extending into providing broadband services. In 2005, BSkyB took over the ISP Easynet, an active broadband provider across Europe.

Sky has since been at the forefront of UK entertainment innovations. After introducing the UK to interactive TV back in 1998, it followed this up with another first in 2006 with the first-ever nationwide high definition channel in the form of Sky+.

Since then Sky has continued to transform the way we watch TV, with the arrival of online and on-demand TV. 2010 saw the arrival of 3D channels for the first time in UK homes. And in 2011, the company unveiled Sky Go, allowing Sky TV customers to watch live TV on the move on laptops, PC, Mac, Smartphones and tablets.

Alongside the company's offering, its broadband service has consistently grown in scope and scale. 2012 was marked by Sky joining the super-fast revolution with its first-ever fibre broadband products, offering speeds of up to 38Mb.

Customer service

Sky’s reputation as a quality service provider is firmly reflected in their customer support, with knowledgeable and helpful staff on hand to assist with any queries regarding their broadband service.

Lines are open 7am-11pm, 7days a week with calls charged at a local rate. Alternatively, for virtual assistance, the online ‘Ask Sky Box’ allows you to type in your query and receive a response without even picking up the phone.

Equipment

All Sky broadband packages come with a free Sky Broadband Box – a wireless router to you and me - which means you can surf the net throughout your home. On top of that, the Sky installation pack also includes three free microfilters, and all the necessary wires and plugs.

Sky broadband bundles often include free broadband for an introductory period, offering significant savings to customers who are new to Sky.

A ‘Get Set’ CD is included with all packages for easy set-up. A Sky engineer is available for a professional home installation service from just £50.

Sky's broadband service itself is available in standard ADSL and super-fast fibre optic options, which offer maximum speeds of 14Mb and 38Mb respectively. Sky's broadband packages also include unlimited service downloads service to let customers download and stream content without restrictions.

But Sky's real USP lies in the breadth of its TV service. With over 240 free-to-air, non-subscription channels that are included with all Sky TV packages, it offers four times as many viewing options as Freeview.

The company's 40 paid-for standard and HD channels, taking in the likes of Sky Atlantic, Sky Movies, HBO and Sky Sports, feature the pick of programming from the US and UK, as well as coverage of crown-jewels sports events and Premier League football.

The Sky Anytime+ on-demand service, meanwhile, makes the network's broadcast output easier to enjoy. With a huge library of box sets, documentaries and kids' shows, plus the latest movies from Sky Movies One and Two, there's a huge array of entertainment on offer.

Sky Go is also available for extra convenience. This allows users to watch on-demand and live TV online, via their PC, laptop, smartphone.

At the 2012 uSwitch Broadband Awards, Sky picked up the award for best TV service. The panel praised Sky for its range of channels, sports coverage, HD content and "pioneering efforts in Sky Go and Sky 3D, made Sky 'best in class' for TV service".

Sky customers also get access to 10,000 Wi-Fi hotspots across the UK, via the Cloud. Locations include outlets of Caffe Nero, Pizza Express and Wagamama.

Software features

McAfee Internet Security Suite is provided with a 12 months’ free subscription (usually £49.99) with all Sky broadband packages. Having the latest in security software means your computer will be protected from online viruses, spam, spyware, and hackers, so you can surf the web with confidence.

The security software also receives constant information on new threats, scams and viruses. For ultimate peace of mind, McAfee’s child-friendly filters also protect the little ones when they are online.

Email features

Sky offer a generous ten email addresses to share with your family in the home, with 200Mb of storage for all those messages, documents and pictures. You will also receive access to Sky’s unique photo website for uploading and saving galleries of high-resolution images.

Transferring to a Sky email account is also made easy through their Contacts Copier, allowing you to copy all of your information to an address book for easy access from your email account.