Best Technical Support
With a dedicated help centre and near 24/7 support, those surveyed appreciated Sky's clear and concise technical... more »
Best Customer Service
Nearly 70% of those surveyed felt Sky was the best when it came to caring for customers, from offering Sky Hubs to... more »
Most Recommended Broadband
With good value, reliable broadband and perks like no traffic management on their Unlimited package, 68.5% of... more »
Best Pay TV
The judges loved the consistently good output from Sky, calling it "the best - and only - place to see the pick of US... more »
Best TV Service
The panel felt that the sheer range of channels, HD content, extensive sporting coverage, quality of original... more »
- Fair usage policy
- Home phone / calls
- Security package
- Mac compatible
- Digital TV
- Free wireless router
- Home broadband
- Fibre optic broadband
- ADSL broadband
- Free Gift Voucher
- Sports TV
- True unlimited
- International Calls
- Company history
Sky Broadband is part of British Sky Broadband (BSkyB), a company which was formed when Sky Television and BSB merged in 1990. Sky Television pioneered satellite television with their revolutionary Astra satellite and BSB provided similar services to customers in the UK.
Though the company was primarily recognised as a satellite, and subsequently digital, television provider they are now extending into providing broadband services. In 2005, BSkyB took over the ISP Easynet, an active broadband provider across Europe.
Sky has since been at the forefront of UK entertainment innovations. After introducing the UK to interactive TV back in 1998, it followed this up with another first in 2006 with the first-ever nationwide high definition channel in the form of Sky+.
Since then Sky has continued to transform the way we watch TV, with the arrival of online and on-demand TV. 2010 saw the arrival of 3D channels for the first time in UK homes. And in 2011, the company unveiled Sky Go, allowing Sky TV customers to watch live TV on the move on laptops, PC, Mac, Smartphones and tablets.
Alongside the company's offering, its broadband service has consistently grown in scope and scale. 2012 was marked by Sky joining the super-fast revolution with its first-ever fibre broadband products, offering speeds of up to 38Mb.
In 2013, Sky underlined its ambition by agreeing to acquire O2 and Be's broadband subscriber base in a £180 million deal. The transaction saw Sky become the second-largest provider in the UK fixed broadband market, behind BT.
- Customer service
Sky’s reputation as a quality service provider is firmly reflected in their highly rated customer support, with knowledgeable and helpful staff on hand to assist with broadband or TV-related queries.
Lines are open 7am-11pm, seven days a week with calls charged at a local rate. Alternatively, for virtual assistance, the online ‘Ask Sky Box’ allows you to type in your query and receive a response without even picking up the phone.
In 2012, Ofcom named Sky the best broadband provider for customer service for the second consecutive year.
All Sky broadband packages come with a free Sky Hub – a wireless router to you and me - which means you can surf the net throughout your home. Fitted with Sky Smart Signal technology, it's tailored to give you the best signal available and continuously scans the home for the best wireless channel.
But that's not all. As well as being easy to set up, the Sky Hub stands out for its intelligent power consumption too and automatically switches to low power mode when not in use.
A ‘Get Set’ CD is included with all packages which takes you through the process step by step. Alternatively, a Sky engineer is available for a professional home installation service from just £50.
Sky's broadband service itself is available in standard ADSL and super-fast fibre optic options, which offer maximum speeds of 14Mb and 38Mb respectively. Sky's broadband packages also include unlimited service downloads service to let customers download and stream content without restrictions.
But this provider's real USP lies in the breadth and quality of its Sky TV packages and its broadcast output. With over 240 free-to-air, non-subscription channels that are included with all Sky TV packages, it offers four times as many viewing options as Freeview.
The company's 40 paid-for standard and HD channels, taking in the likes of Sky Atlantic, Sky Movies, HBO and Sky Sports, feature the pick of programming from the US and UK, as well as coverage of crown-jewels sports events and Premier League football.
The Sky Anytime+ on-demand service, meanwhile, makes the network's broadcast output easier to enjoy. With a huge library of box sets, documentaries and kids' shows, plus the latest movies from Sky Movies One and Two, there's a huge array of entertainment on offer.
Sky Go is another of Sky's real USPs and is free to customers signed up to Sky TV packages. This allows users to watch on-demand and live TV online, via their PC, laptop, smartphone over a 3G or Wi-Fi connection.
If you want even more flexibility with your Sky content, you can sign up to Sky Go Extra. Like Sky Go, this offers customers the chance to stream content over 3G and Wi-Fi, but differs by also enabling subscribers to download their favourite shows to enjoy them even where there is no internet connection.
At the 2012 uSwitch Broadband Awards, Sky picked up the award for best TV service. The panel praised Sky for its range of channels, sports coverage, HD content and "pioneering efforts in Sky Go and Sky 3D, made Sky 'best in class' for TV service".
Sky customers also get access to 10,000 Wi-Fi hotspots across the UK, via the Cloud. Locations include outlets of Caffe Nero, Pizza Express and Wagamama.
- Software features
McAfee Internet Security Suite is provided with a 12 months’ free subscription (usually £49.99) with all Sky broadband packages. Having the latest in security software means your computer will be protected from online viruses, spam, spyware, and hackers, so you can surf the web with confidence.
The security software also receives constant information on new threats, scams and viruses. For ultimate peace of mind, McAfee’s child-friendly filters also protect the little ones when they are online.
To keep children safe online, Sky also enables parents to regulate and monitor internet access throughout the home with new reporting tools. It's also possible to bar inappropriate programs from Sky's TV electronic program guide.
- Email features
Sky offer a generous ten email addresses to share with your family in the home, with 200Mb of storage for all those messages, documents and pictures. You will also receive access to Sky’s unique photo website for uploading and saving galleries of high-resolution images.
Transferring to a Sky email account is also made easy through their Contacts Copier, allowing you to copy all of your information to an address book for easy access from your email account.
FIA presents another award for Sky Sports' Formula 1 coverage in 2013.
Oliver Folkard - 9th December 2013
Android tablet users now have an app for improved Sky Go viewing.
Oliver Folkard - 5th December 2013. 2 comments
Australia v England is live on Sky Sports from midnight tonight.
Oliver Folkard - 4th December 2013
Sky Store movie rentals now available to all UK broadband users, offering 'Man of Steel' and 'Despicable Me 2'
Sky's movie rental service is made available to everyone.
Ewan Taylor-Gibson - 4th December 2013
Sky's newly launched router can be set up without an engineer.
Ewan Taylor-Gibson - 3rd December 2013
Sky On Demand to gain 7 new TV box sets in December, including 'The Sopranos' and 'Desperate Housewives'
'The Thick Of It' and 'Mad Dogs' also set to launch next month.
Oliver Folkard - 29th November 2013
Customer reviewsWrite a review
As another reviewer has mentioned I thin if you want Sky TV then getting broadband from Sky makes sense as the bundle price makes it cheaper than anywhere elsePaul Teasdale, 19th May 2012
If you're a Sky customer, I'm pretty sure Sky Broadband works out as the best broadband deal. I did my homework to save some cash cos I am BROKE after Christmas ;)Petee, 3rd January 2012
Broadband is cheap as chips. Works a treat!DN, 3rd June 2011
Been on Sky Broadband since Feb 2011 - nothing bad to report. It does what it's supposed to do really well.Liam Biggs, 13th May 2011
Came for the football, but signed up for broadband because it worked out cheaper.Very gd so far.Edward Laine, 11th November 2010
I went with Sky just because it was easier to do that and have one bill for everything. But I've been pleasantly surprised. For a company that isn't first and foremost about broadband and is really a broadcaster, it's a really gud service.Ashley Pates, 19th May 2010
As someone who works and looks after a family on her own, I think signing up to a sky triple package with a bonus of a Tesco gift card was one of the best household decisions I've made this year - everyone's happy and we're saving cash!Kirsty, 14th May 2009
I've been a sky tv customer for 20yrs with phone and b/band elsewhere,I'm looking to bundle it in one. I pay sky £40 for tv. being an OAP. I need to economise. I find some friends have been offered a free Sky box out of the blue, one of which I gave a free Sky connection to that came with a new tv I purchased about 10yrs ago, for being a loyal customer, and they pay for basic tv.R G ATKINS, 7th April 2009
I've been a Sky broadband customer for ages and have never had to contact them until last week - I was expecting hell, as is so often the case when you call up these companies for support. However, the guy was totally helpful - I am surprised but really really happy!Michelle, 24th March 2009
When I contacted Sky to discuss broadband. I was told that the mid package was £5 pm. I contacted the sales agent to to place my order for the mid package,sky talk, and sky line.It then transpired that Wraysbury exchange was outside the network and broadband mid would infact cost £17. By cancelling my sky movies I managed to keep almost within my budget.My Questions are, How can I find out when my exchange will be upgraded? and why is it so much more to pay? After some help from my friends (who seem to know more that the sky chaps!) I am up and running. Happy with my broadband but not happy with having to pay so much more than I was first told
Jean.16th February 2009J Bryden, 16th February 2009
I am still waiting for my broadband to be set up - now 8 weeks.john dobbyn, 2nd February 2009
I have Sky HD unlimited talk, Broadband Max, My TV side? Can't fault it, I have problem with my phone line before and broadband too, when I went over to Sky they took over a month to sort it but as normal it was down to BT who manage the lines and our local area everybody only get 3.5MB anyway. At off peak times I get 5.1MB and peak times it goes down to 3.4MB but it is stable now not like before. They manage the line for me and try to give me the best service availble. If you have slow speed you need to push and write and complain to get something done.Martin, 8th January 2009
Sky is fantastic! The TV is outstanding, the call packages are well worth it and the broadband is fast and reliable! if you are looking for any of these or all, go for Sky!chris, 2nd January 2009
Would love to be able to join sky broardband. But cant afford to pay £17 a Month Plus £50 set up fee. Why cant we recieve the Cheeper deals!!!!Hannah , 5th October 2008
Ignoring the fact that Sky wouldn't let me use my own router, their service is fantastic, no complaints at all!!!John, 24th August 2008
Sky is not everything it appears to be. We have Sky TV so our monthly bill for broadband should be £5.00 for an 8Mb package, but after 2 years we are still paying £17.00. The excuse from Sky is that the excahnge has not been updated - so before you buy from Sky I would check this out - otherwise Sky broadband is great.jim bennett, 10th August 2008
Sky broadband is the worst ever, you get what you pay for and when it's cheap it's bad. It never stays connected for long and when you speak to someone it's hard to understand what they are saying, as you are speaking to someone in some cheap call centre in another country.teena bush, 21st July 2008
Absolute rubbish... I'm paying for 8Mb and I'm getting nearer 0.5M... I'm not happy and will be changing ASAP!!!!andrew day, 4th July 2008
I have the Max package and have found it excellent... I dont see why people have a problem with it.Kris, 13th June 2008