E.ON energy is one of the UK’s largest electricity and gas suppliers and the overall winners of the 2013 uSwitch Customer Satisfaction Awards.
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2013 Customer Satisfaction Awards
E.ON energy were the overall winners in the 2013 uSwitch Customer Satisfaction Awards.
The supplier ranked first place in categories Green Services, Energy Efficiency, Reward Schemes and Meter Services.
E.ON also ranked second place in the categories of Best Deal for You, Customer Service, Online Services and Billing Services.
Who are E.ON?
E.ON are one of the 'big six' energy suppliers in the UK. Formally known as Powergen, the company was created in 1990 and was subsequently bought by German energy giant E.ON in 2002. It assumed the name of its parent company in late 2007.
E.ON customer satisfaction
The results of our 2013 customer satisfaction awards:
This survey was conducted by YouGov online between 9 April and 13 September 2013.
A total of 5,057 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
E.ON recent price changes and where they rank
In December 2013, E.ON announced a price rise of 3.7%. The energy provider stated that the change would take effect on 18 January of the following year.
For the second year in a row, E.ON was the last of the big six suppliers to announce its rise, and it was the smallest rise of its competitors. The supplier was able to integrate a government led energy bill cut due to its later announcement.
E.ON Chief Executive Tony Cocker admitted that this was unwelcome news for customers, stressing the company's effort to hold out on the rise as long as possible:
"There is no escaping the simple fact that any price rise is unwelcome news for customers. We know that, which is why we have held off for longer than most of our competitors and worked hard to keep our rise as low as possible.
"However, now more than ever, the help we offer our custoemrs, in terms of advice and practical measures, is absolutely vital."
E.ON last raised its prices in January 2013, implementing a 8.7% rise. They were the last of the big six suppliers to announce a change in the latest round of price rises.
During the previous round of price changes (2011/12) E.ON were the fourth of the big six suppliers to increase its prices (18% and 11% for gas and electricity respectively) and the fourth to drop its prices (6% for gas only).
The table below shows which of the big six energy suppliers, including E.ON, recently changed their prices, when and by how much:
|Supplier||Date effective||Avg gas price change (%)||Avg electricity price change (%)||Avg bill size*|
|18 Jan 2014||3.7%||3.7%||£1,385|
|Jan 3 2014||3.9%||3.9%||£1,384|
|Nov 15 2013||8.2%||8.2%||£1,460|
|Nov 23 2013||8.4%||10.4%||£1,471|
|Dec 6 2013||8.5%||9%||£1,480|
|Dec 1 2013||11.1%||9.3%||£1,491|
*Based on a medium user consuming 3,300 kWh of electricity and 16,500 kWh of gas on a standard dual fuel tariff, paying quarterly by cash and cheque, with bill sizes averaged across all regions.
How do E.ON generate energy?
Average from all UK suppliers
Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.