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E.ON energy

E.ON energy is one of the UK’s largest electricity and gas suppliers and the overall winners of the 2012 uSwitch Customer Satisfaction Awards.

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EON were the overall winners of the 2012 uSwitch Customer Satisfaction Awards. EON were the winners of the 2012 uSwitch Customer Satisfaction Awards for 'Best deal for you'. EON were the winners of the 2012 uSwitch Customer Satisfaction Awards for 'Billing services'. EON were the winners of the 2012 uSwitch Customer Satisfaction Awards for 'Energy efficiency'. EON were the winners of the 2012 uSwitch Customer Satisfaction Awards for 'Online services'. EON were the winners of the 2012 uSwitch Customer Satisfaction Awards for 'Reward schemes'. EON were the winners of the 2012 uSwitch Customer Satisfaction Awards for 'Value for money'. EON were the runners-up of the 2012 uSwitch Customer Satisfaction Awards for 'Customer services'. EON were the runners-up of the 2012 uSwitch Customer Satisfaction Awards for 'Green services'. EON were the runners-up of the 2012 uSwitch Customer Satisfaction Awards for 'Meter services'. EON were the runners-up of the 2012 uSwitch Customer Satisfaction Awards for 'Most likely to be recommended'. EON were the runners-up of the 2012 uSwitch Customer Satisfaction Awards for 'Transfer services'.

2012 Customer Satisfaction Awards

E.ON energy were the overall winners in the 2012 uSwitch Customer Satisfaction Awards.

E.ON also triumphed in six of 12 individual award categories - 'Best deal for you', 'Billing services', 'Energy efficiency', 'Online services', 'Reward schemes' and 'Value for money'. They were also runners up in a further five categories - 'Customer service', 'Green services', 'Meter services', 'Most likely to be recommended' and 'Transfer services'.

Who are E.ON?

E.ON are one of the 'big six' energy suppliers in the UK. Formally known as Powergen, the company was created in 1990 and was subsequently bought by German energy giant E.ON in 2002. It assumed the name of its parent company in late 2007.

E.ON customer satisfaction

The results of our 2012 customer satisfaction awards:

Overall satisfaction of 73.5% from 1564 responses

E.On achieved the highest score amongst the six major suppliers with an overall score of 73.5%.

This survey was conducted by YouGov online between 8th and 14th November, 2012.

A total of 5,071 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

E.ON recent price changes and where they rank

E.ON last raised its prices in January 2013, implementing a 8.7% rise. They were the last of the 'big six' suppliers to announce a change in the latest round of price rises.

EDF Energy and ScottishPower’s price rises took effect in December 2012, whilst customers of British Gas, npower and SSE saw their prices rise in October and November 2012.

During the previous round of price changes (2011/12) E.ON were the fourth of the 'big six' suppliers to increase its prices (18% and 11% for gas and electricity respectively) and the fourth to drop its prices (6% for gas only).

The table below shows which of the big six energy suppliers, including E.ON, recently changed their prices, when and by how much:

Supplier Date effective Average gas price change (%) Average electricity price change (%)

Eon

January 18 2013 9.4% 7.7%

EDF Energy

December 7 2012 10.8% 10.8%

scottishpower

December 3 2012 7% 7%

npower

November 26 2012 8.8% 9%

British Gas

November 16 2012 6% 6%

ovo

October 15 2012 9% 9%

How do E.ON generate energy?

  • 34%Coal
  • 47%Gas
  • 5%Nuclear
  • 10%Green
  • 4%Other

Average from all UK suppliers

  • 29%Coal
  • 44%Gas
  • 17%Nuclear
  • 8%Green
  • 2%Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.

CO2 waste from UK energy suppliers

E.ON produce above average levels of CO2 at 543 kilograms per kilo watt hour

Nuclear waste from UK energy suppliers

E.ON produces less than average nuclear waste at 0.001 grams per kilo watt hour

What else do EON energy offer?

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