E.ON energy

E.ON energy is one of the UK’s largest electricity and gas suppliers and the overall winners of the 2012 uSwitch Customer Satisfaction Awards.

2012 Customer Satisfaction Awards

E.ON energy were the overall winners in the 2012 uSwitch Customer Satisfaction Awards.

E.ON also triumphed in six of 12 individual award categories - 'Best deal for you', 'Billing services', 'Energy efficiency', 'Online services', 'Reward schemes' and 'Value for money'. They were also runners up in a further five categories - 'Customer service', 'Green services', 'Meter services', 'Most likely to be recommended' and 'Transfer services'.

• Who are E.ON?
• E.ON customer satisfaction scores
• Recent price changes and where E.ON rank
• How do E.ON generate energy, their 'fuel mix'
• What else do E.ON offer?

Who are E.ON?

E.ON are one of the 'big six' energy suppliers in the UK. Formally known as Powergen, the company was created in 1990 and was subsequently bought by German energy giant E.ON in 2002. It assumed the name of its parent company in late 2007.

E.ON customer satisfaction

The results of our 2012 customer satisfaction awards:

E.On achieved the highest score amongst the six major suppliers with an overall score of 73.5%.

This survey was conducted by YouGov online between 8th and 14th November, 2012.

A total of 5,071 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

E.ON recent price changes and where they rank

E.ON last raised its prices in January 2013, implementing a 8.7% rise. They were the last of the 'big six' suppliers to announce a change in the latest round of price rises.

EDF Energy and ScottishPower’s price rises took effect in December 2012, whilst customers of British Gas, npower and SSE saw their prices rise in October and November 2012.

During the previous round of price changes (2011/12) E.ON were the fourth of the 'big six' suppliers to increase its prices (18% and 11% for gas and electricity respectively) and the fourth to drop its prices (6% for gas only).

The table below shows which of the big six energy suppliers, including E.ON, recently changed their prices, when and by how much:

Supplier	Date effective	Average gas price change (%)	Average electricity price change (%)
	January 18 2013	9.4%	7.7%
	December 7 2012	10.8%	10.8%
	December 3 2012	7%	7%
	November 26 2012	8.8%	9%
	November 16 2012	6%	6%
	October 15 2012	9%	9%

How do E.ON generate energy?

• 34%Coal
• 47%Gas
• 5%Nuclear
• 10%Green
• 4%Other

Average from all UK suppliers

• 29%Coal
• 44%Gas
• 17%Nuclear
• 8%Green
• 2%Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.

CO² waste from UK energy suppliers

Nuclear waste from UK energy suppliers

What else do EON energy offer?

• Boiler and heating cover
• Insulation