E.ON energy is one of the UK’s largest electricity and gas suppliers and won Large Supplier of the Year in the uSwitch Customer Satisfaction Awards 2014
2014 Customer Satisfaction Awards
Not only did E.ON win Large Supplier of the Year, the supplier increased its score from last year by 5%.
E.ON came first in two categories: 'Incentives and Rewards' and 'Energy Efficiency'.
Who are E.ON?
E.ON are one of the 'big six' energy suppliers in the UK. Formally known as Powergen, the company was created in 1990 and was subsequently bought by German energy giant E.ON in 2002. It assumed the name of its parent company in late 2007.
E.ON customer satisfaction
The results of our 2014 customer satisfaction awards:
This survey was conducted by YouGov between 17th and 27th October 2014 amongst 5,262 UK energy consumers (aged 18+). Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
E.ON recent price changes and where they rank
In the first month of 2015, E.ON was the first big six supplier to announce it would be dropping prices for standard, dual-fuel customers by 3.5%. The cut would take effect 13 January.
|Supplier||Date effective||Avg price change (%)||Avg bill size*|
|Jan 3 2014||3.9%||£1,237|
|13 Jan 2015||3.5%||£1,145|
|19 Jan 2015||5%||£1,265|
|20 Jan 2015||4.8%||£1,284|
|30 April 2015||4.1%%||£1,259|
|16 Feb 2015||5.1%||£1,299|
*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.
In December 2013, E.ON gas and electric prices were announced to be increasing by 3.7%. The energy provider stated that the change would take effect on 18 January 2014.
For the second year in a row, E.ON was the last of the big six suppliers to announce its price rise, and it was the smallest rise of its competitors. The supplier was able to integrate a government led energy bill cut due to its later announcement.
E.ON Chief Executive Tony Cocker admitted that this was unwelcome news for customers, stressing the company's effort to hold out on the rise as long as possible:
"There is no escaping the simple fact that any price rise is unwelcome news for customers. We know that, which is why we have held off for longer than most of our competitors and worked hard to keep our rise as low as possible.
"However, now more than ever, the help we offer our custoemrs, in terms of advice and practical measures, is absolutely vital."
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E.ON gas and electric prices last went up in January 2013, when an 8.7% rise was implemented. The company was the last of the big six suppliers to announce a change in the latest round of price rises.
During the previous round of price changes (2011/12) E.ON was the fourth of the big six suppliers to increase its prices (18% for E.ON gas prices and 11% for E.ON electric costs) and the fourth to drop its prices (6% for E.ON gas prices only).
The table below shows which of the big six energy suppliers, including E.ON, recently changed their prices, when and by how much:
How do E.ON generate energy?
The fuel mix for the year 1 April 2013 to 31 March 2014.
Average from all UK suppliers
- 34% Coal
- 25.6% Gas
- 21% Nuclear
- 2% Other
Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.