E.ON energy

E.ON energy is one of the UK’s largest electricity and gas suppliers and the winners of the 2012 uSwitch Customer Satisfaction Awards.

2012 Customer Satisfaction Awards

E.ON energy were the overall winners in the 2012 uSwitch Customer Satisfaction Awards.

However, E.ON also triumphed in six of 12 individual award categories - 'Best deal for you', 'Billing services', 'Energy efficiency', 'Online services', 'Reward schemes' and 'Value for money'. They were also runners up in a further five categories - 'Customer service', 'Green services', 'Meter services', 'Most likely to be recommended' and 'Transfer services'.

• Who are E.ON
• E.ON customer satisfaction scores
• E.ON announce price rise
• How do E.ON generate energy, their 'fuel mix'
• Recent price changes and where E.ON rank
• What else do E.ON offer

Who are E.ON

E.ON are one of the 'big six' energy suppliers in the UK, Formally known as Powergen, the company was created in 1990 and was subsequently bought by German energy giant E.ON in 2002. It assumed the name of its parent company in late 2007, but what do EON energy offer?

Customer satisfaction

The results of our 2012 customer satisfaction awards:

E.On achieved the highest score amongst the six major suppliers with an overall score of 73.5%.

This survey was conducted by YouGov online between 8th and 14th November, 2012.

A total of 5,071 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

E.ON energy announce price rise

E.ON will raise its prices by 8.7% on 18 January 2013. It makes E.ON the last of the 'big six' suppliers to announce a change in the latest round of price rises.

During the previous round of price changes (2011/12) E.ON were the fourth of the 'big six' suppliers to increase its prices (18% and 11% for gas and electricity respectively) and the fourth to drop its prices (6% for gas only).

How do E.ON generate energy?

• 34%Coal
• 47%Gas
• 5%Nuclear
• 10%Green
• 4%Other

Average from all UK suppliers

• 29%Coal
• 44%Gas
• 17%Nuclear
• 8%Green
• 2%Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.

CO² waste from UK energy suppliers

Nuclear waste from UK energy suppliers

Recent price changes and where EON energy rank

The table below shows which of the Big Six energy suppliers last raised and dropped their prices, and when:

Supplier	Date of price change	Average gas price change (%)	Average electricity price change (%)
	18/01/2013	8.7%	8.7%
	26/11/2012	10.8%	10.8%
	26/11/2012	7%	7%
	26/11/2012	8.8%	9%
	16/11/2012	6%	6%
	15/10/2012	9%	9%
26th March 2012		4.5%	0%
27th February 2012		5%	0%
27th February 2012		0%	6%
01st February 2012		5%	0%
12th January 2012		0%	5%
07th February 2012		5%	0%
10th November 2011		4.5%	15.4%
1st October 2011		15.7%	7.2%
13th September 2011		18%	11%
14th September 2011		18%	11%
18th August 2011		18%	16%
1st August 2011		19%	10%

What else do EON energy offer?

• Boiler and heating cover
• Insulation