AOL, formerly part of America Online in its original US form, has been providing internet-based services since the mid-1980s.
The company began life as an interactive software developer, before its initial online gaming service grew to encompass graphical chat rooms. This became the foundation of the worldwide communication network AOL Messenger.
Since January 2001 AOL (USA) has been part of the multi-billion dollar media company Time Warner. The UK version of AOL Broadband is owned and managed by The Carphone Warehouse.
AOL's customer support centres are open seven days a week from 8am-midnight. Calls are charged 7.51p per minute peak-time (Mon-Fri, 6am-6pm), 3.75p per minute off-peak (Mon-Fri, 6pm-6am) and 1.5p per minute at weekends.
The AOL website features a customer service web page, where AOL broadband customers can get online support via email or ‘live’ online help (8am-midnight, seven days a week).
The site is also home to AOL Broadband’s ‘Help Channel, an information resource for commonly asked questions.
All AOL standalone broadband and broadband and calls deals come with a free wireless router and free installation.
A range of security features are included as part of AOL Broadband’s software package.
These include a ‘Computer Check-up’ programme that monitors the computer’s security settings and can address general problems, which will improve the system’s performance.
Parental controls with AOL Broadband Guardian are also provided, along with a web pop-up blocker, spam control and email anti-virus scanning.
Email accounts come with 2GB of storage, with up to seven email addresses available.
Our UK based call centre staff can provide expert help to find a deal that matches your needs.