E.ON energy is one of the UK’s largest electricity and gas suppliers and won Large Supplier of the Year in the uSwitch Customer Satisfaction Awards 2017
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Who are E.ON?
E.ON are one of the 'big six' energy suppliers in the UK. Formally known as Powergen, the company was created in 1990 and was subsequently bought by German energy giant E.ON in 2002. It assumed the name of its parent company in late 2007.
The supplier has won uSwitch's Large Supplier of the Year two years in a row.
E.ON customer satisfaction
Not only did E.ON win Large Supplier of the Year in the uSwitch Energy Awards 2017, the supplier increased its score from last year by 4%.
E.ON also came first in the incentives and rewards category.
David Bird, Managing Director Residential at E.ON UK said of the news:
"We’re delighted to have been voted best of the larger suppliers for customer satisfaction for the fifth year running. This success is testament to all our colleagues who have helped us provide a high level of service which is valued by our customers. I’m very proud that E.ON has continued to make significant improvements, this year not only increasing our score for overall satisfaction, but also increasing our rankings for both meter reading and energy efficiency. Our customers are our number one priority, which is why we remain committed to offering excellent service, competitive products and energy solutions that will help them save energy and pay less, making improvements that really matter to them."
The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).
E.ON recent price changes
In November 2016, E.ON announced that it would freeze prices until March 2017.
Previously in 2016, the supplier had announced a price cut for standard plan customers:
|Supplier||Date effective||Avg price change (%)|
|1 March 2017||1.2%|
|1 Feb 2016||5.1%|
|16 March 2016||5.1%|
|15 March 2016||5.4%|
|29 March 2016||5.3%|
|28 March 2016||5.2%|
In the first month of 2015, E.ON was the first big six supplier to announce it would be dropping prices for standard, dual-fuel customers by 3.5%. The cut would take effect 13 January.
In December 2013, E.ON gas and electric prices were announced to be increasing by 3.7%. The energy provider stated that the change would take effect on 18 January 2014.
For the second year in a row, E.ON was the last of the big six suppliers to announce its price rise, and it was the smallest rise of its competitors. The supplier was able to integrate a government led energy bill cut due to its later announcement.
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E.ON gas and electric prices last went up in January 2013, when an 8.7% rise was implemented. The company was the last of the big six suppliers to announce a change in the latest round of price rises.
During the previous round of price changes (2011/12) E.ON was the fourth of the big six suppliers to increase its prices (18% for E.ON gas prices and 11% for E.ON electric costs) and the fourth to drop its prices (6% for E.ON gas prices only).