Based on E.ON energy reviews from customers, the supplier earned two and a half stars out of five for Customer Service in the most recent Uswitch customer satisfaction survey. The report was based on the reviews of more than 16,000 UK energy customers, conducted by Uswitch and YouGov. E.ON energy reviews were collected in five awards categories as part of the 2022 Uswitch Energy Awards.
E.ON provides smart, sustainable, personalised solutions that focus on the needs of its customers, whether they’re individuals or families, big and small businesses, entire towns and cities.
E.ON's domestic energy customers will come under the banner of E.ON Next from early 2022.
As a large supplier, E.ON energy tariffs include a number of fixed, pay as you go and prepayment gas and electricity plans.
Like most energy suppliers operating in the UK, E.ON is subject to Ofgem's energy price cap, which sets the maximum price suppliers can charge for average customers on standard variable tariffs. These types of plan are usually not the cheapest E.ON plans available.
E.ON domestic supply now comes under the E.ON Next banner, so it was E.ON Next that changed its standard variable tariff to cost £1,970.56 when wholesale energy prices increased and Ofgem raised the price cap level.
In August 2021, E.ON prices were increased by 12% on the supplier's standard variable tariff (E.ON Energy Plan), in line with the newly announced price cap rate. This price rise came into effect from October 2021. After the price rise, the average E.ON Energy Plan dual fuel customer paid £1,277 per year.
E.ON prices had previously been increased in February 2021 by 9%. This meant the average standard variable dual fuel customer would pay £1,138 per year - an average increase of £96 per year. The table below shows recent changes to E.ON energy prices, alongside changes by the rest of the big six energy suppliers:
|Supplier||Standard variable tariff price (1 Apr 2021)||Standard variable tariff price (1 Oct 2021)||Standard variable tariff price (1 Apr 2022)|
|E.ON Next (inc. former npower customers)||£1,138.18||£1,277.38||£1,970.56|
Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.
In August 2020, E.ON energy prices for standard variable tariffs were reduced by 7% to a new maximum of £1,042 (£1,069 for customers on prepayment meters) in line with the lowering of the price cap level. The new pricing came into effect on 1 October 2020.
In February 2020 E.ON energy prices dropped by 1% on standard variable tariffs in response to Ofgem’s price cap decrease. Those prices came into effect on 1 April 2020.
E.ON energy prices previously dropped by 6% in October 2019, again in line with a reduction in the price cap level.
This followed a price increase in February 2019, when E.ON energy prices rose by 10% on its standard variable tariff (again a response to the price cap level being raised). This price rise came into effect on 1 April 2019.
E.ON Energy prices had previously risen in August 2018. It was announced in June 2018 that E.ON would raise prices for standard variable rate, dual fuel customers by 4.8%. Earlier that year (March 2018), E.ON announced changes to its discounts for paperless billing, and raising standing charges for its quarterly cash and cheque customers.
You can read more about the history of how E.ON prices have changed in our guide and see the most recent price changes from the rest of the big six energy suppliers in the table below.
E.ON energy tariffs include a range of gas, electricity and dual fuel tariffs. The supplier also offers pay as you go energy for those on prepayment meters.
As well as gas and electricity, E.ON also offers home heating services through its partners, including boilers and boiler cover, smart thermostats and air source heat pumps.
Other services on offer from E.ON include solar panels, battery storage, electric vehicle charging and energy saving measures.
Since 2019, all of E.ON's tariffs have been green as standard, meaning E.ON's domestic customers get electricity backed by 100% renewable sources. The supplier also offer cleaner energy solutions such as solar and heat pumps for homes and businesses.
Every unit of electricity used on E.ON's domestic tariffs is backed by a renewable certificate either from the supplier's own renewable assets, independent generators or the open market. E.ON’s green electricity comes from renewable sources including wind, biomass and solar power.
The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.