Plusnet Mobile international roaming FAQ

Plusnet roaming is automatically included in all of its mobile packages for customers living in the UK. Known as Roam Like at Home, Plusnet roaming lets you use your monthly allowance in over 50 international locations for no extra charge.

However, if you go over your monthly allowance you will be charged extra, but no more so than you would if you went over your limit while at home in the UK.

Here are some more details of Plusnet Mobile roaming, including the rules, rates and coverage.

Which locations are covered by Plusnet Mobile roaming

Plusnet Roam Like at Home covers more than 50 locations, which includes EU destinations and a few more further afield. Each location included in the Plusnet Mobiles roaming plan is divided into one of nine categories, each of which has slightly different charges for those services not included in its roaming plan.

Plusnet Mobile roaming will give you access to all the calls, texts and data included in your monthly package as normal, however, if you need to make calls or send texts to numbers in the country you're visiting, you will be charged extra.

How do I know if I have Plusnet’s Roam Like at Home?

All Plusnet customers since 2016 have had Roam Like at Home enabled on their plan automatically. That means you don’t have to do anything to get it - it’s just part of the service you are offered as a Plusnet Mobile customer.

How do I activate Roam Like at Home?

You don’t have to press or activate anything to start using Roam Like at Home. The service will just enable itself when you arrive in one of the eligible countries, and it will acknowledge when you’ve arrived back.

Plusnet EU roaming after Brexit

Plusnet was very quick to reassure its customers that Brexit wouldn’t affect its customers roaming in Europe or the EU. So, even though certain policies on roaming are a little more complicated in the EU now the UK has withdrawn, Plusnet customers won’t be affected by this.

Plusnet data roaming limits - Fair usage policy

Like most mobile networks, Plusnet data roaming does have some pre-determined limits that fall under the category of “fair usage”. Plusnet’s fair usage policy states that if you use more than 15GB of your monthly allowance in one billing cycle while roaming, you might be charged an additional fee. 

This of course only applies to those customers with an allowance of 20GB or more, otherwise, you’ll be charged as normal for going over your monthly data allowance.

The good news is Plusnet will send you a message to let you know when you’re near your fair use policy limit, and then again when you’ve reached it in order to explain what charges may be applied.

Plusnet roaming charges - Will I be charged if I go over my allowance?

Unless you have taken out a bolt-on (an extra amount of mobile data in addition to your normal allowance), you will be charged as per usual if you go over your data allowance. But with Roam Like at Home, you won’t be charged an extra amount if you’re abroad. You’ll simply be charged the amount you usually would be charged in the UK.

Using your phone in countries not covered by Plusnet roaming

Not all countries are covered by Plusnet’s Roam Like at Home. So if you want to use the internet or call people on your phone in these locations, Plusnet will add an additional charge. How much you’ll be charged depends on the country, and each country falls into one of nine different bands that contain different pricing details. 

Plusnet roaming covers any calls or texts sent between fixed lines and mobile numbers in nations included in the scheme. It doesn’t cover premium, non-geographic and business rate numbers. If you exceed your allowance or you’re worried that you might, you can sign up for a bolt-on.

Find out which countries are not covered by Roam Like at Home, and how much you’ll be charged there, on Plusnet’s dedicated roaming and international calls page.

Will I get 5G Plusnet roaming?

If your phone is 5G-compatible and you’re in an area that is covered by 5G, you should be able to use it while roaming. Just be conscious that using 5G can sometimes use up more data than roaming on 4G (or even 3G. So if you’re trying to keep your usage low, you might want to limit your phone to 4G while you’re away.

Plusnet data roaming not working - what to do?

If data roaming isn’t working while you’re abroad, Plusnet has suggested the following steps in the past:

• Turn on flight mode to switch off your phone’s mobile data signal

• Switch your phone off and remove your SIM card for a few minutes

• Put the SIM back in and turn the phone back on

• Switch flight mode back off

• Wait up to ten minutes to see if it’s working

If this fails, you should get in touch with Plusnet to see if its customer service team can offer a fix.