1) Check you’re eligible to switch from Virgin Mobile
If you’re out of contract with Virgin Mobile, you can switch at any time and it won’t cost you anything.
It’s very easy to lose track of your contract end date, though. If you’re not sure of yours, you can find out by calling Virgin Mobile’s customer support team on 789 from your Virgin Mobile phone.
Alternatively, you can reach them on 0345 6000 789 from any other phone (standard network charges apply).
The support centre’s opening hours are 8am-12pm every day.
If you prefer not to call, you can find out your end date by logging in to your account.
Or you can find it by opening up the Virgin Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Virgin Mobile to cancel and get a PAC Code
No-one likes goodbyes. But you now need to get in touch with Virgin Mobile to inform them you’re leaving. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Virgin Mobile on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of. While you’re on the phone to them, you also need to ask for your PAC Code.
Regulations stipulate that all networks must provide you with your PAC Code within two hours of your request. When you’ve got the code it’s smart to make a note of it. Just to be safe.
What you really need to be aware of, though, is that PAC Codes expire after 30 days. So if you don’t use yours within that timeframe, you’ll need to get in touch with Virgin Media again to request a new one.
3) Find and buy a deal from EE
Ready to switch? Terrific news. The next item on your list is to pick a deal from EE and sign up for it.
EE will conduct credit checks, after which point you'll receive your new phone or SIM card in the post.
4) Contact EE to give them your PAC code
Got the PAC Code to hand? Okay, you now need to ring EE to give them your PAC. Call them on 07953 966 250 (standard network rates apply).
EE customer service opening hours:
Monday - Friday 8:00am - 8:00pm Saturday 8:00am - 6:00pm Sunday 8:00am - 6:00pm
5) Unbox your new phone from EE
If you've ordered a new phone, use the pin-key in the box to unlock the handset's SIM tray. Then insert your new EE SIM card.
If you've gone for a SIM-only deal, all you need to do is put your new EE SIM in your existing phone.
Bear in mind that your phone number won’t transfer immediately. Until the number transfer is complete, you’ll be given a temporary number, so you can still use your phone as normal.
6) Wait for your number to be transferred to EE
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.