1) Check you’re eligible to switch from SMARTY
If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.
To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.
Just log in, click on the menu icon, select 'Account settings' and the rest is easy.
2) Contact SMARTY to tell them you want to leave and get your PAC code
Your next job is to contact SMARTY to tell them you’d like to leave.
SMARTY doesn’t have a customer service telephone number to call. But you can get in touch by email and at the same time get the PAC code you’ll need to transfer your number via its website.
Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.
A PAC code is a 16-digit alphanumeric number that will enable you to transfer your number to your new network.
SMARTY will send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.
3) Find and buy a SIM from FreedomPop
Checked you’re out of contract and ready to switch? Your next job is to select and sign up for a FreedomPop SIM-only deal through uSwitch.
FreedomPop will carry out credit checks. After which point, you’ll receive your SIM in the post.
4) Contact FreedomPop to give them your PAC Code
The next item on the agenda is to get in touch with FreedomPop and give them your PAC Code to start the process of transferring your number.
Get in touch with FreedomPop’s customer support team on 0113 887 0823. Opening hours are 9am-5pm Monday to Friday. The call centre is closed at weekends.
5) Insert the FreedomPop SIM in your phone
Open up your phone’s SIM tray using a pin-key. Then insert your FreedomPop SIM.
As you might expect, your number won’t have been transferred straightaway. But while you’re waiting for the transfer to be completed, you’ll be given a temporary number to use.
So you’ll still be able to use your phone.
6) Wait for your number to be transferred to FreedomPop
In general, number transfers are done and dusted the next working day. However, this varies from network to network and it could take a bit longer if a weekend gets in the way.