1) Check you’re eligible to switch from Vodafone
If you’re out of contract, you can switch your contract. To check your contract status, you can either:
Open up the Vodafone app on your phone. Then click on the menu icon on the top right of the screen. Next, click on ‘Upgrade or change plan’ in the second menu that appears.
Now, click on ‘Change plan’ and you’ll see your contract termination date under the heading labelled ‘Agreement length’.
If you don’t have the Vodafone app, you can check your contract end date by logging into your account on the Vodafone site.
Prefer to call? Get in touch with Vodafone's customer support team on 191 on your Vodafone phone. Or on 03333 040 191 from any other phone (standard network charges apply).
Opening hours are 8am-9pm every day.
If you’re keeping your old phone and signing up for a new SIM-only deal with a new network, there’s a chance you may need to get your phone unlocked.
To do this, you’ll need what Vodafone calls a Network Unlock Code (NUC). This is free to obtain and you can get hold of it by filling in a form on Vodafone’s site.
2) Contact Vodafone to cancel your contract
Now your phone or SIM card is on its way, you need to contact Vodafone to tell them you want to leave. When you tell them, they’ll give you a concrete contract end date.
While you’re on the phone to Vodafone, remember to ask for your PAC Code. It’s a short, alphanumeric code that you’ll use to transfer your phone number to the network that you’re going to join.
Vodafone is legally obliged to supply your PAC Code within two hours of you requesting it. When you’ve got your code, it’s smart to make a note of it. Just in case.
But the most important thing to note is that your PAC Code expires after 30 days. So if you haven’t used it in this timeframe, you’ll have to request a new one from Vodafone.
3) Find and buy a SIM from FreedomPop
Checked you’re out of contract and ready to switch? Your next job is to select and sign up for a FreedomPop SIM-only deal through uSwitch.
FreedomPop will carry out credit checks. After which point, you’ll receive your SIM in the post.
4) Contact FreedomPop to give them your PAC Code
The next item on the agenda is to get in touch with FreedomPop and give them your PAC Code to start the process of transferring your number.
Get in touch with FreedomPop’s customer support team on 0113 887 0823. Opening hours are 9am-5pm Monday to Friday. The call centre is closed at weekends.
5) Insert the FreedomPop SIM in your phone
Open up your phone’s SIM tray using a pin-key. Then insert your FreedomPop SIM.
As you might expect, your number won’t have been transferred straightaway. But while you’re waiting for the transfer to be completed, you’ll be given a temporary number to use.
So you’ll still be able to use your phone.
6) Wait for your number to be transferred to FreedomPop
In general, number transfers are done and dusted the next working day. However, this varies from network to network and it could take a bit longer if a weekend gets in the way.