Skip to main content

How to transfer your number from EE to iD Mobile?

Read more about iD Mobile
  1. 1) Check you're eligible to switch from EE

    If you're out of contract with EE, you can switch for no charge whenever you like.

    Not sure if you're out of contract? To find out, you can call 150 from your EE phone to speak to customer support. Or on 07953 966 250 from any other phone (standard network charges apply).

    Opening hours are 8am-8pm Monday-Friday. 8am-6pm at weekends.

    Don't fancy phoning? Log in to your EE account online instead.

    Keeping your old phone and signing up for a new SIM-only deal with a new network? Okay, that means there’s a chance you may need to get your phone unlocked.

    The good news is that this is very simple. Just head to EE’s site where you’ll find a form to fill in to unlock your smartphone.

    Once that’s done, they’ll provide you with a personal unlocking key (PUK) that you can use to unlock your handset.

  2. 2) Contact EE to cancel your contract and get your PAC code

    Once you’ve found a new deal and signed up, your next task is to ring EE and tell them you want to leave. They’ll give you a contract end date that you should make a note of.

    While you’re on the phone to them, you also need to ask for a PAC Code. It’s this short alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. EE is bound by law to provide a PAC Code within two hours of you asking for it.

  3. 3) Find and buy a deal on iD Mobile

    Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.

    iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.

  4. 4) Contact iD Mobile to give them your PAC Code

    Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.

    Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.

  5. 5) Insert your iD Mobile SIM

    Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.

    Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.

    Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.

    But once it's done, you're good to go.