1) Check you're eligible to switch from EE
If you're out of contract with EE, you can switch for no charge whenever you like.
Not sure if you're out of contract? To find out, you can call 150 from your EE phone to speak to customer support. Or on 07953 966 250 from any other phone (standard network charges apply).
Opening hours are 8am-8pm Monday-Friday. 8am-6pm at weekends.
Don't fancy phoning? Log in to your EE account online instead.
Keeping your old phone and signing up for a new SIM-only deal with a new network? Okay, that means there’s a chance you may need to get your phone unlocked.
The good news is that this is very simple. Just head to EE’s site where you’ll find a form to fill in to unlock your smartphone.
Once that’s done, they’ll provide you with a personal unlocking key (PUK) that you can use to unlock your handset.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact EE to cancel your contract and get your PAC code
Once you’ve signed up for the deal you’ve chosen, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just give EE a call, tell them you'd like to leave and request your PAC code.
EE is bound by law to provide a PAC Code within two hours of you asking for it.
3) Find and buy a deal on iD Mobile
Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.
iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.
4) Contact iD Mobile to give them your PAC Code
Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.
Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.
5) Insert your iD Mobile SIM
Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.
Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.
Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.
But once it's done, you're good to go.