1) Check you’re eligible to switch from BT Mobile
If you’re out of contract you can switch from BT Mobile when you like and it won’t cost you anything to leave.
If you’re not sure if you’re still under contract, you can find out in a number of ways.
One option is to contact BT Mobile customer support on 150 from your mobile phone. Or by calling 0800 800 150 from any other phone (standard network rates apply).
Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
Alternatively, you can find your contract end date by opening the BT Mobile app on your phone. Or by logging in to your BT Mobile account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact BT Mobile to tell them you want to leave and get a PAC Code
Now’s the time to contact BT Mobile to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to someone, just give BT Mobile a call. You'll find contact numbers and opening hours for customer support in step 1.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request. When you’ve got it, it’s clever to make a note of it. Just in case.
What’s most important to note, though, is that PAC Codes expire after 30 days. So if you haven’t used yours within this timeframe, you’ll need to get in touch with BT Mobile again to request a new one.
3) Find and buy a SIM from Lebara Mobile
Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through uSwitch.
Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.
4) Contact Lebara Mobile to give them your PAC Code
The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.
The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.
5) Insert the Lebara Mobile SIM in your phone
Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.
6) Wait for your number to be transferred to Lebara Mobile
Typically, number transfers are complete the next working day. But this may vary from network to network.
It’s also worth noting that if a weekend gets in the way, it could take a little longer.