1) Check you’re eligible to switch from FreedomPop
If you’re out of contract with FreedomPop, you’re free to switch at any time and it won’t cost you anything.
To check your contract status or find out your contract end date, you can contact FreedomPop’s customer support team on 0113 887 0823 from your FreedomPop handset or any other phone (standard network charges apply).
Opening hours are 9am-5pm Monday to Friday. The call centre is not open on weekends.
If you prefer not to pick up the phone, you can also check your contract end date by logging into your FreedomPop account. Or within the FreedomPop app on your phone.
2) Contact FreedomPop to cancel and get your PAC Code
Ready to say your goodbyes? Good. Okay, now you’ll need to get in touch with FreedomPop to tell them you’d like to leave. You can contact them on the numbers listed in step 1.
The crucial thing is to remember is to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re planning to join.
Networks are legally obliged to supply your PAC Code within two hours of your request.
When you’ve got your PAC Code, you’ve got 30 days to use it. If you don’t use it within this timeframe, you’ll need to contact FreedomPop again to request a new one.
3) Find and buy a SIM from Lebara Mobile
Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through uSwitch.
Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.
4) Contact Lebara Mobile to give them your PAC Code
The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.
The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.
5) Insert the Lebara Mobile SIM in your phone
Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.
6) Wait for your number to be transferred to Lebara Mobile
Typically, number transfers are complete the next working day. But this may vary from network to network.
It’s also worth noting that if a weekend gets in the way, it could take a little longer.