1) Check you’re eligible to switch from Virgin Mobile
If you’re out of contract with Virgin Mobile, you can switch at any time and it won’t cost you anything.
It’s very easy to lose track of your contract end date, though. If you’re not sure of yours, you can find out by calling Virgin Mobile’s customer support team on 789 from your Virgin Mobile phone.
Alternatively, you can reach them on 0345 6000 789 from any other phone (standard network charges apply).
The support centre’s opening hours are 8am-12pm every day.
If you prefer not to call, you can find out your end date by logging in to your account.
Or you can find it by opening up the Virgin Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Virgin Mobile to cancel and get a PAC Code
No-one likes goodbyes. But you now need to get in touch with Virgin Mobile to inform them you’re leaving. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Virgin Mobile on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of. While you’re on the phone to them, you also need to ask for your PAC Code.
Regulations stipulate that all networks must provide you with your PAC Code within two hours of your request. When you’ve got the code it’s smart to make a note of it. Just to be safe.
What you really need to be aware of, though, is that PAC Codes expire after 30 days. So if you don’t use yours within that timeframe, you’ll need to get in touch with Virgin Media again to request a new one.
3) Find and buy a new deal from O2
Your next task is to choose and sign up for a new deal contract from O2. Once you’ve passed O2's credit checks, you’ll receive your phone or SIM card in the post.
4) Contact O2 to give them your PAC code
Now you’ll just to ring O2 to give them your PAC. You can get in touch with O2's customer support team on 034 4809 0202 from a landline (standard network rates apply).
5) Insert your new SIM card from O2
If you got a new phone, use your pin-key to unlock the handset's SIM tray. Then insert your O2 SIM.
If you went for a SIM-only deal, you can just put the O2 SIM in your existing phone.
While your number is being transferred, you'll be supplied with a temporary number to use. So you can still make and take calls and do whatever you'd normally do on your phone.
6) Wait for your number to be transferred from O2
The transfer should be complete the next working day. But this varies depending on the network you're joining.
The transfer could also take a little bit longer if a weekend or Bank Holiday gets in the way.