1) Check you’re eligible to switch from Lebara Mobile
If you’re out of contract with Lebara Mobile, you're free to switch at any time and it won’t cost you anything.
We know it’s very easy to lose track of your contract end date, though. So if you’re not sure, it’s best to give Lebara Mobile's customer support a ring.
You can reach them on 5588 from your Lebara Mobile phone. Or on 020 3059 0304 from any other phone (standard network rates apply).
The Lebara Mobile customer support team are available 9am-5pm every day.
Rather not speak to anyone? You can also find out your contract end date by logging in to your Lebara Mobile account. Or by opening the Lebara Mobile app.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Lebara Mobile to cancel and get your PAC Code
All good things come to an end. To tell Lebara Mobile you’re ready to leave, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Lebara Mobile on one of the numbers in step 1 and ask for your PAC code.
Lebara Mobile is obliged to supply your PAC Code within two hours of your request.
What's critical to note is that PAC Codes expire 30 days after being issued. So if you haven’t used it within this timeframe, you’ll need to contact Lebara Mobile again to get a new one.
3) Find and buy a deal from Sky Mobile
Cleared to switch? Smashing news. Your next task is to select a deal from Sky Mobile and sign up for it through uSwitch.
Sky Mobile will then carry out some credit checks, after which point you’ll be sent your phone or SIM in the post.
4) Contact Sky Mobile to give them your PAC Code
Got your PAC Code to hand? Okay, your next task is to ring Sky Mobile and give it to them.
The number to call is 03300 412 524 (standard network charges apply). The Sky Mobile call centre is open 8.30am-11pm every day.
5) Insert your Sky Mobile SIM
It’s zero hour. If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Sky Mobile SIM.
If you bought a SIM only deal, you can just put the Sky Mobile SIM in your existing phone.
Your number won’t be transferred straightaway. But while the transfer is underway, you’ll be given a temporary number. So you’ll still be able to use your phone.
6) Wait for your number to be transferred to Sky Mobile
Number transfers are usually complete the next working day. But the time it takes depends on the network and whether weekends get in the way. In which case it may take a little bit longer.
Once it's done, you're good to go.