1) Check you’re eligible to switch from talkmobile
If you’re out of contract with talkmobile, you’re free to switch whenever you like and it won’t cost you anything.
To check your contract status or find out your contract end date, get in touch with talkmobile’s customer support team on 5888 from your talkmobile phone. Or 0333 304 8064 from any other phone (standard network charges apply).
Opening hours are 8am-7pm Monday-Friday. 9am-6pm on Saturday. 10am-5pm on Sunday.
If you’d prefer not to call, you can also get your contract end date by logging into your talkmobile account. Or by opening up the talkmobile app on your phone.
2) Contact talkmobile to cancel and get your PAC Code
Next on the to-do list is to contact talkmobile and tell them you’d like to leave. You can get in touch with them on the contact numbers listed in step 1.
While you’re talking to the customer support team, you’ll also need to ask for a PAC Code.
What’s a PAC Code, you say? It’s a short sequence of numbers and letters that you’ll need to give to the network you’re planning to join, so that they can transfer your existing telephone number.
PAC Codes expire after 30 days, which means you’ll need to use yours within this timeframe. If for any reason you’re not able to, you’ll have to contact talkmobile again to request a new one.
3) Find and buy a deal from Virgin Mobile
This is the fun bit. All you need to do is choose a deal from Virgin Mobile and sign up for it through Uswitch.
As you’re probably aware, Virgin Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.
4) Contact Virgin Mobile to give them your PAC code
Next up, you’ll need to get in touch with Virgin Mobile to give them your PAC Code. You can do this
You can reach the customer service team on 0345 6000 789 (standard network charges apply).
Opening hours are 8am-12pm every day.
5) Insert your Virgin Mobile SIM
Opted to get a new phone? Okay, you can now use the pin/key in the box to open the SIM tray and insert your Virgin Mobile SIM card.
Plumped for a Virgin Mobile SIM only deal instead? You'll just need to put the SIM in your current phone.
Your phone number won’t be transferred straightaway. But you’ll have a temporary number to use in the interim. So you can still use your phone.
6) Wait for your number to be transferred to Virgin Mobile
Unless a weekend gets in the way, your number transfer should be complete the next working day. And then you’re good to go.