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  5. Complaints about mobile phone services halve

Complaints about mobile phone services halve

Complaints about mobile phone services halve

Complaints about paid-for mobile phone services have more than halved in the last year, following the introduction of regulations to protect consumers.

According to PhonepayPlus, the total number of consumer registering grievances relating to pay mobile phone services was down by 57 per cent over the last year

The most marked fall was for complaints about unsolicited text messages which fell to 919 – a decline of 57 per cent.

Meanwhile, those related to subscription services were down by 46 per cent to 651.

PhonepayPlus chief executive Paul Whiteing said that the figures showed that rules brought in to protect consumers are working.

He commented: “These results show that we are heading in the right direction and sorting the good from the bad in mobile services.

“It is early days, and we are still analysing the various impacts on our complaint numbers, but these are an encouraging set of results that appear to demonstrate the effectiveness of the new rules, as supported by responsible providers in the sector."

Category: News

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