The customer support forums servicing owners of the brand new Google Nexus One have been filled with unhappy consumers wishing to complain about the smartphone.
Although no network in the UK currently offers the phone, with Vodafone set for a launch in the coming weeks, many purchased a SIM free version online. The phone hardware seems to be working well, but it seems that connectivity and compatibility with networks has become an issue.
Any customers currently suffering issues can contact Google via email and will be looking at a two day wait before a reply is likely to be forthcoming.
Developers who have been making apps for the Android platform have also taken issue with the Nexus One, since Google has yet to release the development kits that will allow them to check how their programs run on Android 2.1. As such, many have had to actually buy a Nexus One.
The only official reaction from Google was offered during CES 2010 by the lead Android programmer Andy Rubin, who accepted that there was a need for his firm to improve its customer service.
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