Of more than 2,000 people polled by Top10.com, 42 per cent said they found tariffs ‘confusing’ and nearly half (46 per cent) admitted that they feared they are paying too much because they are on the wrong tariff.
Meanwhile, 55 per cent of consumers who are on pay monthly contracts claim they never use up the minutes they have paid for. Conversely, among heavier users 8 per cent add extra credit each month outside their monthly allowance.
However, if the millions of Britons affected sought out a more apt tariff they could save themselves an average of £62 year.
Alex Buttle from Top10.com urged consumers to engage with their finances and study their usage habits before committing to long contracts.
He said: “With so many mobile phone contracts available, it’s no surprise that so many people find tariffs confusing. But it’s worrying that so many people are wasting money every month because they don’t change their tariff to match their level of usage.
“Before people upgrade their phones or switch networks, we recommend they check their previous bills to work out how many minutes they’re actually using. This is even more important now that new devices like the iPhone and HTC smartphones come with long contracts, generally lasting 24 months. Making the right contract choice is just as important as picking the right phone.”
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