Latest Post Office deals

Customer reviews

• what a brilliant service , don't know what all the problems others have had , but so far I've had none . pay by dd , no problem and now with anytime calls it's far cheaper than BT

  a stokes , 7th June 2012

• I switched about a year ago from an extremely expenisive supplier and cancelled my BT line, the PO broadband with phone saved me a lot of money. I just upgraded from the basic package to the unlimited. I have one of the fastest download speeds available, my upload speeds aren't bad either. There was a glitch initially, someone, and I don't know who, had failed to carry out a task at the exchange. The P.O. organised it and I was online again.

  If I have a quibble it is only that I can't pay my bill via my online banking facility, I do most things online as I have problems with mobility. Apart from that, I have found P.O support helpful, curteous, and willing to go that extra bit for me, but then again when I do ring support I do have all the information ready so they don't have to interogate me in order to discover what my problem is.

  I have two domains, each with seperate hosting companies, and use a dedicated ftp upload program, so my 50 mb PO web space is unused. Just for general vanity publishing about one's family and hobbies, 50 mb is more than enough. If more is needed there are plenty of free hosting sites that will satisfy most personal web page creators.

  Maggie Cooper, 3rd October 2010

• I asked if Post Office had a way to reduce my broadband bill from what I was paying as I don't use the home phone. "oh yes" said the girl on the desk, as you don't use the phone I'll cancel the extras. She cancelled the landline which knocked out the broadband. Can't get re-connected as it takes over 2 weeks! Have complained but with no luck! Spent 3 hours on mobile sorting it out as no landline now, costing about £50. NOT HAPPY!!!

  Alistair Barrett, 10th August 2010

• Absolute amateurs. Customer services staffed by people who should not be allowed any where near customer service jobs due to their totally unhelpful approach. They will do nothing on your account until the account payments have been settled - they would not even let me set up a direct debit to pay off my account until the account was settled!!

  R Deakin, 9th July 2010

• The service on the phone side and broadband connectivity has been good in my case - no complaints. But technical support is absolutely rotten.

  After trying for a week to do a simple ftp upload to create a basic personal website on my "50Mb" of webspace, I've simply given up. (Error restricts file maximum to 100 files - lot of good on 50Mb of space!). I've sent three mails to support. First reply referred to an attachment that wasn't there. 2nd mail was ignored. 3rd mail contained a veiled threat to cancel deal. I got a garbled response about technical problems with setting up their IT.

  The real problem? It's clear no-one has a clue and there is no management ensuring that problems are sorted. I'll be going elsewhere. Thankfully the contract period is up.

  M Perks, 28th February 2010

• Absolute rubbish. I signed up to be taken over on the 29th October 09 and still have not been taken over properly by them. Broadband and home phone? What a nightmare! I'm still being billed by Sky for calls on a different tariff to the Post Office. I've been trying to get somewhere for four months, but I don't stand a chance.

  The pair of them keep saying contact the other one and neither of them help me. Sky won't let me cancel until I pay the bill on the grounds that they are providing me with a service I cancelled. Meanwhile, the Post Office are not supplying what I contracted. I wish someone would solve this. I am really stressed out.

  Diane Iliff, 26th February 2010

• Had Post Office broadband for over a year after leaving Virgin Media; I'd grown tired of them offering super-duper deals to new customers but not for existing.

  Also wanted to leave BT and combine everything. So far so good and I'm smug in the knowledge that we are "on BT" but not paying their high prices. Customer service isn't as good as Virgin's, though. I've only called them twice because the Northern Ireland accent's a bit difficult to understand!! Ho ho!

  Service has been good. Though I'm still using my old Virgin wireless router (which came as standard) rather than the Post Office's non wireless one. Another reason for not contacting their customer service - cos they don't like talking to you if you're not using their equipment. Hoping that they will cough up more discounts soon. If not, I'll just move on again.

  Patrick, 7th February 2010

• I cancelled my post office broadband standard on the 28/11/09 to upgrade to broadband extra, still have not received my upgrade and no explanation even after a letter to complaints! now 12/1/10

  Mr.C.C.Ellis, 12th January 2010

• Great Broadband and phone deal, basic but does exactly what you expect it to - what more can you ask for for £20 per month - and no line rental extras!

  Nick Potts, 14th May 2009

• Six months into my contract and going to cancel it. All started fine, fast setup and connected quickly. But only getting 4.5Mb when paying for 8Mb connection. I am only on a normal BT line, but when I was with Sky Max, I got 8-10Mb.

  Dave, 30th April 2009

• i have been signed up from beginning of april,a disaster from the start and there seems to be no sign that there is going to be any improvement. what a mistake i have made.i cannot give any star rating other than a minus

  john moss, 21st April 2009

• We got Post Office Broadband 6 months ago on the advice of our daughter, it's been straightforward to install and easy to use with no problems so far!

  Moira, 27th March 2009

• We've had wired Home Phone Broadband for a year now - excellent! No problems!

  Helen Glenn, 8th December 2008

• Problems with Post Office e-mails getting lost in space. I'm using hotmail instead as PO can't solve the problem. I will be changing provider at end of the contract.

  C Billings, 4th December 2008

• This is rubbish, the router they send you has such a large static margin that I barely get the connection I should be getting. you'd think they'd bring out some firmware for this, but oh wait, they havn'! So if you have a rubbish connection, there's nothing you can do!

  Leif Wildman, 13th November 2008

• the broadband is fine,but the service is absolute rubbish, I have been trying for six months to pay for this, I have phoned at least fifteen times and been put through to Ireland, I have been into the Post Office, they have phoned all to no avail, I have given up on this it is crazy

  maurice davenport, 25th October 2008

• My connection started off fine but it is now a nightmare. Browsing the internet is a chore and ridiculously tiresome.

  Linda Skinner, 20th June 2008