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Co-op Energy

Co-op Energy

Co-op Energy 2019 customer rating

Co-op Energy was rated four and a half stars out of five in the most recent 2019 uSwitch survey of energy customers. The survey, which included more than 17,000 respondents and is the largest survey of its kind in the energy sector, was run by YouGov on behalf of uSwitch.

The supplier earned its rating based on high scores from customers for green services, customer services and energy efficiency.

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About Co-op Energy

Co-op Energy is part of the Midcounties Co-operative and one of the best-known small energy suppliers in the UK.

Co-op Energy is owned by its customers rather than shareholders, who in turn help make decisions about how much profit is shared and how much is invested.

All energy tariffs offered by Co-op Energy include 100% renewable electricity as sandard. The supplier sources 55% of its electricity from wind and solar power.

The supplier aims to provide a fair, transparent energy service, and has a long-term view to customer aquisition, so does not offer the cheapest tariffs on the market — instead offering among the cheapest tariffs consistently.

Co-operative price changes

In February 2019, Co-op Energy announced a 10% price rise for customers on its standard variable tariff, effective 1 April 2019. Co-Op followed many larger suppliers in raising its prices in reaction to Ofgem's price cap increase.

In February 2017, Co-op announced a price rise of 5% (£58 per year on average) for standard gas and electricity customers, effective 1 April 2017.

The price rise was the second in six months from the small supplier; in October 2016, the supplier increased prices by 3%.

Acquisition of GB Energy and Flow Energy customers

In November 2016, small energy supplier GB Energy went out of business, and Co-op Energy absorbed its 160,000 customers.

In May 2018, Co-op Energy acquired Flow Energy's 130,000 customers — though the supplier would continue to operate Flow Energy as a separate brand.

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