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Co-op Energy

Co-op Energy

Co-op Energy 2021 customer rating

Co-op Energy was rated four and a half stars out of five in the most recent 2020 Uswitch survey of energy customers. The survey, which included 17,000 respondents and is the largest survey of its kind in the energy sector, was run by YouGov on behalf of Uswitch.

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About Co-op Energy

Co-op Energy is part of the Midcounties Co-operative and is partnered with Octopus Energy.

The partnership between Co-op Energy and Octopus brings together two companies that aim to offer fair pricing, simplicity and excellent customer service.

All energy tariffs offered by Co-op Energy include 100% renewable electricity as standard. The supplier's power comes from local sources all over the country which generate green energy from wind, sunshine and water.

Co-operative price changes

In January 2020, Co-op Energy announced a 2% price cut on its standard variable tariff, in anticipation of a drop in Ofgem's energy price cap.

Co-op Energy had previously reduced prices on its Green Pioneer plan by 6% in September 2019, also in reaction to a change in the price cap rate.

In February 2019, Co-op Energy announced a 10% price rise for customers on its standard variable tariff, effective 1 April 2019. Co-Op followed many larger suppliers in raising its prices in reaction to Ofgem's price cap increase.

In February 2017, Co-op announced a price rise of 5% (£58 per year on average) for standard gas and electricity customers, effective 1 April 2017.

This price rise was the second in six months from the small supplier; in October 2016, the supplier increased prices by 3%.

Acquisition of GB Energy and Flow Energy customers

In November 2016, small energy supplier GB Energy went out of business, and Co-op Energy absorbed its 160,000 customers. In May 2018, Co-op Energy acquired Flow Energy's 130,000 customers.

Co-op energy continued to operate Flow Energy and GB Energy as separate brands until partnering with Octopus Energy in 2019, when only the Co-operative brand was retained. Customers of the smaller suppliers were transferred to Octopus Energy accounts.

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