About O2

• Reviews (12)

  Review Summary

  Based on 12 review(s)

  • Cost
    Average
  • Support
    Bad
  • Signal
    Bad
  • Recommended?
    Yes

  Agree? Disagree? Tell us what you think? Write a review

  Individual Reviews (12)

  • Cost:
    Terrible
  • Support
    Terrible
  • Signal:
    Terrible
  • Recommended:
    No

  Christoph, 17th February 2011

  When I was signing a contract I was told that after 50% contract length I will be able to reduce minutes/cost up to 50%. After that time I could only reduce minutes to 50% but cost - 15% !!! Ridiculous.

  • Cost:
    Excellent
  • Support
    Excellent
  • Signal:
    Excellent
  • Recommended:
    Yes

  Thomas A Partridge, 2nd May 2010

  Sick of old phones and need to get one with a camera. I've been with o2 a long time and have had no problems, So I'm looking to get a contract and new phone for free.

  • Cost:
    Terrible
  • Support
    Terrible
  • Signal:
    Terrible
  • Recommended:
    Yes

  roni adams, 28th April 2010

  I am finding it extremely difficult to get a signal on my new blackberry storm 2 handset. I have to resort to using my old mobile which doesnt get much of a signal when i am indoors. Can u please tell me how i can rectify this issue? It is driving me insane, not too mention a waste of money.

  • Cost:
    Terrible
  • Support
    Terrible
  • Signal:
    Terrible
  • Recommended:
    No

  nikki thomas, 9th April 2010

  I just waited for 25 minutes to talk to an advisor from Sky to upgrade my pay as you go phone to a contract. I have never had such bad service in my life. I am now thinking of changing network.

  • Cost:
    Bad
  • Support
    Terrible
  • Signal:
    Terrible
  • Recommended:
    Yes

  alan ellery , 27th March 2010

  I have been with 02 since it was Cellnet. I asked about a new phone last week and was told to upgrade to a new contract. But I don't want that, I just want a cheap phone. So me and my partner and 2 children are now looking elsewhere.

  • Cost:
    Terrible
  • Support
    Terrible
  • Signal:
    Terrible
  • Recommended:
    Yes

  Gerry Ross, 26th March 2010

  This has got to be the worst value for money network around. Now that my two-year contract is not what I want, I am happy with my 400 mins (not an offer any more). So any upgrade to network is going to cost me far too much

  • Cost:
    Good
  • Support
    Good
  • Signal:
    Good
  • Recommended:
    Yes

  Ron Whitaker, 20th March 2010

  I have been with 02 for 12 months. I am now going to try a contract phone, so I will make up my mind about them in about 6 months. (watch this space)

  • Cost:
    Bad
  • Support
    Terrible
  • Signal:
    Bad
  • Recommended:
    Yes

  jason, 11th March 2010

  I have been with 02 for some years now and was very happy until recently. This all changed when they tried charging me £135 for internet access that I hadn't used.

  I had quite a good deal with them - £17 a month for 600mins, plus 1000 mins at the weekend sat to mon. This was the case for 3 years. But now they want £30 a month for the same deal over 24 months. So although I have been with them for 5 years now they want to treat me worse instead of better. Good customer relations, ha!

  • Cost:
    Excellent
  • Support
    Excellent
  • Signal:
    Excellent
  • Recommended:
    Yes

  margaret wake, 15th February 2010

  This is the only mobile network that allows me to get a connection in my flat.

  • Cost:
    Terrible
  • Support
    Terrible
  • Signal:
    Terrible
  • Recommended:
    No

  tanya wheatcroft, 14th February 2010

  Around the 2nd feb, I placed an order online for a upgrade. It gave me phones I could choose on a 12 month contract. I placed an order for a Sony Ericsson 6600i. I had no email repy so I called o2.

  They said they had no copy of this order and that I should call back in 2 days. I did and still there was no copy. So she said I could have a 12 month contract and £100, when what I had realy wanted was a 12 month contract and a phone.

  Then on the 7th feb, I had a text on my mobile saying the phone was being delivered in two days; but i have not received this yet. Now my point is, why did O2 let me go through with the order and say which phone I could have on 12 month contract at the same rate? For me this is false advertising.

  • Cost:
    Good
  • Support
    Bad
  • Signal:
    Average
  • Recommended:
    Yes

  Arjun Gurung, 30th January 2010

  I have been with 02 few years and I have no problems with them. However, recently I have seen lots good deals with other networks.

  My plan with 02 is 600 minutes 500 text and free weekend calls for which i am paying £35, which is quite expensive.

  • Cost:
    Average
  • Support
    Good
  • Signal:
    Average
  • Recommended:
    Yes

  Richard Williams, 7th January 2010

  Have been with O2 for a few years now and have had no problems, but the last 6 months the signal has been terrible.I think i'm due to renew but don't know what to do.

• About O2

  About O2

  O2 is a high quality provider, with a range of packages to suit everyone including Pay Monthly and Simplicity options.

  The company offers competitive rates for UK calls, text messages and international calls as well as a reward scheme whereby extra minutes, texts and VIP tickets are awarded to loyal customers.

  O2 is one of the largest mobile phone providers in the UK, with its impressive growth driven by innovative services and easy to comprehend tariffs. The company is renowned for its excellent standard of customer service with calls to relevant bodies free of charge for most contract customers.

  The firm offers a range of sought-after handsets on contract and pay as you go tariffs and is famed for its comprehensive network coverage across the UK. Such has been its success in the UK mobile phone market that it was named Best Network in the Mobile Choice Network Awards 2008.

• Company History

  History

  O2 is the brand name of the European telecommunications giant Telefonica Europe and in July 2008 had around 43.8 million customers in the UK, Germany, Ireland, Slovak Republic and the Czech Republic.

  In 2007, the company was awarded a prestigious exclusivity deal for Apple’s iPhone under which it has the sole right to provide network services for the multi-media communications device. The same year also saw the launch of the company’s own branded music headset the O2 Cocoon, which was regarded by many as having set new standards for phone design.

  With the purchase of UK firm Be, the company’s UK division made its foray into the broadband market, and has since launched its own ISP which offers discounted broadband to O2 mobile phone customers.

• Customer Service

  Customer Service

  All calls made to O2’s customer service helpline are free when made from a pay monthly handset. This is applicable both in the UK and abroad. The service is open between 8:00 am and 8:00 pm Monday to Friday and from 9:00 am and 6:00 pm at weekends.

  For Pay Monthly customers who bought their phone in an O2 branch, the service number from a landline is 0870 241 0202. Alternatively, you can call 202 from your mobile.

  If you purchased your mobile through O2.co.uk, the company’s customer service department can be reached on 0870 600 3009 or by calling 202 from your handset.

  O2 customers benefit from free delivery on the latest handsets, the company’s O2 Reward Club scheme as well as exclusive invitations to O2 events. Visitors to the company’s entertainment-outpost the O2 arena can even access exclusive content when they are there.

  The O2 website is home to a range of how-to guides to help you to deal with everything from getting the most out of O2 services, setting up your mobile phone, billing and procedures for when your mobile phone is lost or stolen.

• Tariffs

  Tariffs

  O2 offer Pay Monthly, Pay As You Talk and SIM only price plans.

  The Pay Monthly plans feature a range of options for combinations of calls and minutes, and the deals run over 18 and 24 month contracts.

  Starting at just £18.50 per month on an 18 month contract, or £13.50 on a 24 month contract, the Basics package offers 50 minutes, 250 texts, and 100MB of data.

  Pay As You Go call charges start at 35p per minute and 12p per text, but bolt-ons are available with every top up, so with a top up of £7.50 you can receive unlimited texts, and for £10 you can receive 500 minutes of O2-O2 and standard landline calls.

  The SIMplicity package starts at £3 per month, and offers customers a SIM only deal with a number of text, call and data bolt-ons available.

• Coverage

  Coverage

  O2 is regarded as offering the best signal coverage in the UK and has fulfilled its contractual obligation to roll out 3G services to 80 per cent of the UK population. The company operated the first HSDPA network in Europe on the Isle of Man and has since been extensively involved in the development of this technology as well as with advancements in 4G.