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Utilita 2020 customer rating

Utilita received three and a half stars out of five in the most recent Uswitch survey of UK energy customers.

The survey, conducted annually by Uswitch and YouGov, includes 17,000 energy customers and is the largest survey of its kind in the UK.

Utilita reviews were collected in 15 awards categories and the supplier won the top prize in the Best App category in 2020.

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About Utilita

Utilita energy is the leading supplier of prepayment energy in Great Britain using smart meters.

Utilita is an independent gas and electricity supplier who specialise in prepayment energy with the newest smart metering technology available today.

Utilita energy was formed in 2003 with the intention of bringing innovation to the energy supply industry to address the issues outlined in the Energy White Paper of February 2001.

In 2007 Utilita re-launched, with a partner to address fuel poverty by using smart meters to help consumers reduce their energy consumption.

By 2010 Utilita was one of the first energy suppliers to model itself on the needs of prepayment customers.

Utilita and Our Power

When Our Power ceased trading in January 2019, Utilita was appointed by Ofgem to take on Our Power's 31,000 domestic energy customers.

Utilita Energy price changes

All energy suppliers in the UK are subject to Ofgem's energy price cap, which sets the maximum rate a supplier can charge for its standard variable or default tariff.

In September 2020, Utilita announced it would be reducing the average cost of its default tariff (known as Smart Energy) in line with a reduction in the price cap rate. This change will mean an average £79 price drop for customers on Utilita's Smart Energy tariff. This price change will come into effect from 1 October 2020.

This price change will bring the average cost of Utilita's standard variable tariff down to £1,040 per year, £2 below Ofgem's price cap level.

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