Utilita reviews, tariffs and information

About Utilita

Formed in 2003, Utilita is an independent gas and electricity supplier which specialises in prepayment energy using the newest smart meter technology available today. Today it provides energy to around 800,000 households.

Utilita reviews

As of July 2023, Utilita has a TrustPilot score of 4.2 from over 84,000 reviews. Customer service seems particularly good, which is positive given that, because it's usually the most vulnerable customers who have prepayment energy, good assistance is especially important.

Does Utilita have an app?

Utilita's app is available on the Apple Store and on Google Play. It allows customers to track their usage, make payments, get emergency help, pay off debts, move credit between meters and get energy advice, alongside may other features.

Can I get a smart meter with Utilita?

Yes - Utilita encourages customers to embrace technology as much as possible, and the app works best when it's connected to a smart meter. Customers can therefore get a smart meter with Utilita for free, though there may be a wait for an appointment.

Does Utilita offer energy efficiency products?

Utilita is part of the ECO scheme, so vulnerable customers can get money off energy efficiency products like new boilers and solar panels.

Is Utilita going bust?

The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.