Jacqui Smith has called BT officials in to explain the broadband difficulties encountered in a village which lies within her constituency.
After the home secretary heard the concerns of Feckenham resident Ian Bellion, she held discussions with Tim O'Sullivan and John Dovey of BT Global Services.
Mr Bellion was unhappy with the speed and reliability of his connection and now BT have pledged to make efforts to inform and advise customers with similar problems in the area.
Ms Smith told the Redditch Advertiser: "I hope that Mr Bellion and other broadband users in Feckenham will be able to benefit from a fresh look at the problem by BT.
"I was delighted to be able to bring this problem to the attention of BT in this way - it's typical of the sort of issue that comes up in surgeries from time to time."
The government recently announced a £300 million investment into securing broadband services for school children from lower income households.