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Uswitch energy awards 2020

Uswitch Energy Awards 2020

Now in its 15th year, the Uswitch Energy Customer Satisfaction Report is based on an annual survey of energy customers, in association with YouGov.

The 2020 Uswitch Energy Awards ranks the best energy suppliers in 15 categories based on 17,000 responses to the survey — from customer service to value for money, green services to smart meter installation.

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This year, the survey found that energy customers' overall satisfaction with their energy supplier has increased for the first time in three years.

Want to know which suppliers performed best in the categories that matter to you? Take our quick quiz below:

Here's our breakdown of the best energy suppliers as voted by the public in the 2020 Uswitch Energy Awards:

#1 — Octopus Energy Customer Satisfaction 2020

Supplier of the year 2020 — 92% customer satisfaction

The 2020 Uswitch Supplier of the Year is Octopus Energy with an overall customer satisfaction score of 92%.

This is the second time in three years that Octopus has scooped the top prize, with an increase in customer satisfaction scores of more than five percentage points since last year, when it was runner up.

The supplier also took the top prize in the following survey categories:

  • Best Customer Service
  • Best Online Experience
  • Best Account Management
  • Easiest to Switch to

Octopus was runner up in four awards categories

  • Best Value for Money
  • Most Likely to be Recommended
  • Best Meter Reading Services
  • Best Deal for You
  • #2 — Bulb Energy Customer Satisfaction 2020

    Supplier of the Year — Runner up 2020

    A customer satisfaction score of 91% puts Bulb Energy in second position, up from fourth place in 2019.

    Bulb Energy also won the following awards:

    • Best Value for Money
    • Most Likely to be Recommended
    • Best Deal for You
    • Best Green Services

    Bulb Energy was a runner up in the following categories:

    • Supplier of the Year
    • Best Online Experience
    • Best Energy Saving Support
    • Best Account Management
    • Easiest to Switch to
    • Best Billing Services
  • #3 — So Energy Customer Satisfaction 2020

    So Energy

    So Energy is a new entrant in this year's awards, and was ranked third best energy supplier out of the 17 providers in the survey with an Overall Customer Satisfaction score of 88%.

    The supplier scored highly in categories including Overall Customer Satisfaction, Best Deal for You and Transfer Process.

  • #4 — OVO Energy Customer Satisfaction 2020

    Last year's Supplier of the Year winner OVO Energy achieved an Overall Customer Satisfaction score of 88%, a similar score to last year but a big drop in the rankings.

    OVO was voted as the best energy supplier in five awards categories:

    • Best Rewards
    • Best Account Management
    • Best Smart Meter Experience
    • Best Meter Reading Services
    • Best Billing Services

    OVO Energy was a runner up in the following categories:

    • Best App
  • #5 — Tonik Energy Customer Satisfaction 2020

    Tonik is another new entrant to the awards this year, with an Overall Customer Satisfaction score of 86%.

    Tonik's best results came in the Best Green Services category, where it was placed as runner up.

  • #6 — Utility Warehouse Customer Satisfaction 2020

    Utility Warehouse ranked sixth in this year's Uswitch energy awards.

    The supplier received an Overall Customer Satisfaction score of 85%, an increase of two percentage points compared to last year.

    It managed to scoop the top award for the following category:

    • Best Energy Saving Support

    Utility Warehouse was also placed in the runner-up position in the following categories:

    • Best Customer Service
    • Best Rewards
  • #7 — Avro Energy Customer Satisfaction 2020

    Avro Energy received an Overall Customer Satisfaction rating of 85%, ranking it in seventh position out of the 17 suppliers.

    Avro dropped by one position compared to last year, but improved its Overall Customer Satisfaction score by four percentage points.

  • #8 — Co-op Energy Customer Satisfaction 2020

    Co-Op received an Overall Customer Satisfaction rating of 82% in the 2020 Uswitch energy awards.

    The supplier dropped two positions in the rankings compared to last year, but increased its Overall Custmoer Satisfaction score by 1 percentage point.

  • #9 — Green Network Energy Customer Satisfaction 2020

    As a new entrant to the Uswitch energy awards, Green Network Energy received an Overall Customer Satisfaction Rating of 79%.

    True to its name, the supplier’s best result was in the Green Services category, where it was awarded third place.

  • #10 — Shell Energy Customer Satisfaction 2020

    Shell Energy, previously known as First Utility, scored a 76% Overall Customer Satifaction rating in this year's survey.

    The supplier dropped by three positions compared to last year, with its satisfaction score falling by five percentage points.

  • #11 — Utilita Customer Satisfaction 2020

    Utilita fell from 8th position in 2019 to 11th this year, with an Overall Customer Satisfaction score of 75%.

    Utilita scooped the top prize in the Best App category.

  • #12 — British Gas Customer Satisfaction 2020

    Large Supplier of the Year

    British Gas has been awarded Large Supplier of the Year 2020, achieving the top score for Overall Customer Satisfaction out of the big six.

    With a score of 71%, British Gas takes the crown from last year's winner, SSE.

    British Gas was also awarded best large energy supplier in the following categories:

    • Most Likely to be Recommended
    • Best App
    • Best Rewards
    • Best Energy Saving Support
    • Best Account Management
  • #13 — SSE Customer Satisfaction 2020

    SSE received a score of 70% for Overall Customer Satisfaction in the 2020 Uswitch Energy Awards, falling three positions compared to last year.

    SSE was awarded best large supplier in the following categories:

    • Best Customer Service
    • Best Online Experience
    • Best Smart Meter Experience
    • Best Meter Reading Services
    • Best Billing Services
  • #14 — E.ON Customer Satisfaction 2020

    E.ON received an Overall Customer Satisfaction score of 68%, a drop of one percentage point from its 2019 score.

    The big six supplier took best large supplier prizes in the following categories:

    • Best Value for Money
    • Best Green Services
  • #15 — EDF Energy Customer Satisfaction 2020

    EDF Energy's rating of 66% sees it drop four positions compared to the 2019 survey.

    EDF received the best large supplier award in the following categories in the 2020 awards:

    • Easiest to Switch to
    • Best Deal for You
  • #16 — ScottishPower Customer Satisfaction 2020

    ScottishPower has fallen from 12th to 16th position in this year's awards, with a Customer Satisfaction Score of 64%.

    ScottishPower's best customer reviews were in the Mobile App and Smart Meter Installation categories, where it placed ninth. The supplier ranked at the bottom of two categories in this year’s awards, Best Customer Service and Best Deal for You.

  • #17 — npower Customer Satisfaction 2020

    npower dropped one position to come in at the bottom of the rankings in this year's Uswitch Energy Awards.

    npower's best customer reviews were in the Smart Meter Installation category, where it placed fourth. It ranked at the bottom of the Overall Customer Satisfaction category with a score of 64%, and also placed last in a further five categories.

  • Previous years’ results

    Uswitch Energy Awards 2018/19

    Uswitch Energy Awards 2017/18

    Uswitch Energy Awards 2016/17

    Uswitch Energy Awards 2015/16

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Why pay more for the same energy? Lock in a cheaper deal today.