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Do I need to contact my energy supplier when I switch?

Found a better energy deal and can't be bothered to ring up your current supplier to cancel? Don't worry — you don't have to. uSwitch explains how it works.

Why pay more for the same energy?

Find and switch to a better energy deal in minutes

Who do I need to contact to switch my energy?

If you switch with an accredited switching site such as uSwitch, you don’t need to worry about contacting your current supplier before, during or after switching.

Once you find your new deal and complete your switch request with uSwitch, we contact your new supplier, who in turn contacts your current supplier to arrange a switchover of supply date. That way you never go without supply.

What do I need to do when switching energy?

What you do need to do is provide a meter reading to your new and old provider on the day of the supply switchover to ensure your bills are correct. You may also want to cancel your previous direct debits. The rest is dealt with by your new supplier and old supplier.

Will I experience any power cuts during the switch?

Rest assured, you won’t experience any power outages during your switch, nor will there be any need to dig up and replace any pipes or cables. Your new supplier will provide gas and electricity through exactly the same means as before.

For more information on switching gas and electricity provider how to switch gas and electricity.

Is it safe to switch energy online?

Absolutely. You can simply and safely switch your energy supply online through an accredited energy switching service, such as uSwitch.

If you are unsure of an energy switching service's credentials, look for a notice of their Confidence Code. The Confidence Code is a voluntary code of practice for domestic energy price comparison services and is managed by the UK energy market regulator, Ofgem.

How does switching online work?

There are four simple steps to switching your energy supply online:

  1. Compare energy deals online
  2. Simply go to the uSwitch energy comparison site and enter your postcode. The energy deals available in your area will show up on your screen.

  3. Enter your energy usage details
  4. To get a more accurate comparison, simply enter your energy usage details from your most recent energy bill. This will give us a clearer idea of how much energy your household consumes each month, and provide better results for your search for a cheaper deal.

    If you can't find your latest energy bill, you can also answer questions about your lifestyle and that will help us estimate how much energy you use.

    If you have a bill but can't find the info you need, you can watch our video on how to read your energy bill.

  5. Select a new energy deal to switch to
  6. Your comparison results will show you the best energy plans available to you but for some people the choices can be overwhelming.

    Our comparison results have filters so you can refine your search further.

    Fixed rate deals only

    We can also only show you the fixed rate energy deals available in your area. Fixed rate energy plans lock in the price of your energy for a set period of time, usually a year or so. These deals can prove beneficial in the long run if your energy supplier raises their prices during your plan.

    See our guide on fixed rate energy deals to learn more about them and how they differ from standard variable plans.

    Plans with no early exit fees only

    Our comparison results can also take out any of the plans that have an early exit fee, also known as a cancellation fee. These fees are charged if you decide to leave your plan before the end of the contracted period. The benefit of a plan with no early exit fees is that you can switch again easily if you find a cheaper deal later without having to face a penalty charge.

  7. Confirm your switch
  8. Once you've picked the plan you want, all you have to do is complete the process to confirm your switch.

    Provide us with your address and bank details to set up a Direct Debit (this method of payment is usually the cheapest option for most energy deals).

    Learn more with our guide to the benefits of paying your Energy bill payments by Direct Debit.

What happens after I've completed my switch online?

Once you've submitted your details with uSwitch, the switchover process will be taken care of by your new and old supplier.

Your new energy supplier will be in touch after the two week cooling off period with information about your switch date.

There won't be any interruption to your energy supply as you will still be receiving the same physical energy.

Can I change my mind about switching my energy?

Yes, there is a two week cooling off period that gives you 14 days to cancel your contract without giving a reason. This period begins once you’ve confirmed your switch online or by phone.

Will any work be required to complete the switch?

No, you will not need to have any pipes or wires changed or anything installed. The change of energy supply is taken care of by the suppliers. The physical energy is the same and it flows through the same pipes and wires to get to your home.

How long does it take to switch?

The entire switching process takes 17 days. This includes the two week cooling off period plus three days. Your new energy supplier will contact your old supplier to arrange the switch date.

Your new supplier will send you a welcome pack outlining what you're paying for and what to expect.

Do I need to contact my old energy supplier?

You will only need to contact your old energy supplier to send them your final meter reading so you get an accurate final bill from them. See our guide to how to take an energy meter reading if you're not sure how to do it.

Read more…

Why pay more for the same energy?

Find and switch to a better energy deal in minutes