BT increases its monthly prices for almost all of its customers on 31 March each year, regardless of whether you are currently in-contract or out-of-contract.
In 2025, the price increase you see will depend on when you started your current BT broadband contract.
Those who have recently signed up or re-contracted with the provider will be on a new, fixed-rate price increase plan, whereas anyone who has been on the same contract for a year or more will still be on the inflation-linked price increase.
Which BT price increase will you get?
Find out whether you're on BT's inflation-based price increase or its fixed rate price increase in 2025.
Fixed price increase
If you started your current contract from 10 April 2024, your broadband bill will go up by £3 per month on 31 March.
Inflation price increase
If you've been on the same BT contract since before 10 April 2024, your inflation-linked price increase will be 6.4% on 31 March.
If you’re a BT customer, it's unlikely you’ll be able to cancel your contract without having to pay an exit fee because these price rises are included in its terms and conditions.
However, if your current contract is ending soon (or has already finished), you will likely be able to switch away from this expensive price hike to a much cheaper deal for free.
In this guide, we’ll talk you through these price increases, why they’re happening and what you can do about them.
Has your broadband bill gone up?
If your contract term has ended, you're free to find a new broadband deal right away.
Which BT customers are affected?
BT's annual price increase affect the majority of its broadband customers, as an annual price increase is part of the provider's T&Cs, and made clear to you when you sign up.
Whether you're a new joiner to BT or a long-time customer, you will very likely be subject to either its inflation-based or fixed-rate price increase.
The only people who are exempt from the annual price hike are customers who BT has classed as vulnerable, or those on BT broadband social tariffs.
This includes people signed up to the following broadband and phone services:
- 1
BT Home Essentials
- 2
BT Home Phone Saver
- 3
BT Basic
How much is the BT price rise?
If you started your current BT broadband contract on or after 10 April 2024, your price increase on 31 March will be £3 per month. BT TV customers who signed up after this date will also see a fixed price increase of £2 per month.
However, for those still on BT's inflation price hikes, BT adds an extra 3.9% to the CPI figure announced each January.
The extra amount you have to pay will depend on how much you currently spend on your BT services:
| Current monthly cost | 6.4% increase (CPI 2.5% + 3.9%) | Annual extra cost |
|---|---|---|
| £20 | £1.28 | £15.36 |
| £30 | £1.92 | £23.04 |
| £40 | £2.56 | £30.72 |
| £50 | £3.20 | £38.40 |
| £75 | £4.80 | £57.60 |
What can BT customers do?
If BT’s annual price rise affects you, you likely won’t be able to cancel your contract or switch without paying an early termination fee. The price hike is detailed in its terms and conditions, which means you would have agreed to it when you signed up.
However, if you’ve been on your current BT contract for around two years or more, you might be able to switch or re-contract for free if your initial contract period has run out. If this has happened, you already would have had your bill increased significantly, because BT adds a further price rise once you fall out of contract.
If you think you’re out of contract with BT, you can compare broadband deals from other providers to see if you’d benefit from a cheaper, faster broadband connection.
Browse our range of fibre broadband deals
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Get an end of contract reminder
As your contract comes to an end, you should receive a notification from your provider beforehand telling you that your fixed term is ending. This is your opportunity to avoid an even larger bill increase as you move onto out of contract prices.
If you're still quite far from the end of your contract, feel free to also provide us with your expected end date. We'll send you a timely reminder when you're ready to switch broadband without charge.
Broadband renewal reminder
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BT end of contract price increases
According to our own research in July 2024, monthly prices for BT deals could increase by a further 14% once you fall out of contract, depending on the package you use and the time you signed up for it.
To give you an idea of how much that is, if you pay about £30 per month for your service, that’s a difference of about £7 per month.
The good news is that once your contract with BT ends, you're free to re-contract onto a new deal or switch your service to a provider that offers a better deal for you and your household.
Find cheap broadband deals
Browse our selection of low-cost broadband deals if you want to save money on your next broadband service.
Contacting BT
If you still have concerns about additional charges or anything to do with your BT contract, then you can get in touch with them directly for clarification.
At the very least you’ll be able to find out when your BT contract ends and what early termination charges you’d be liable to pay, should you wish to switch to a new provider.
Customers can contact BT in several ways:
- Phone: BT’s customer care line can be reached at 0800 800 150. It’s open Monday to Friday, 8am to 8pm, or weekends from 9am to 6pm.
- Email: You can fill out BT’s contact form and submit your complaint. BT aims to respond to emails within 24 hours.
- Live chat: BT support assistants are available via live chat from 7am to 11pm every day.
- X: The @BTCare Twitter account is very responsive to public complaints on social media.
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