An annual price increase in Plusnet's terms & conditions will see prices for most of its customers go up every year on 31 March, regardless of whether you are mid-contract or not.
However, if you recently signed up to a new Plusnet contract, you'll instead be on a new, fixed-rate price increase. This won't be linked to the inflation rate, and won't change each year like previous price increases used to.
Which Plusnet price increase are you on?
Find out whether you are on an inflation-linked or a fixed-rater price increase in March.
Fixed price increase
If you started your current contract from 10 April 2024, your broadband bill will go up by £3 per month on 31 March.
Inflation price increase
If you've been on the same BT contract since before 10 April 2024, your inflation-linked price increase will be 6.4% on 31 March.
Price rises like these have become a standard practice for Plusnet, and most other well known broadband providers. The inflation-based price hike isn't as steep as previous years, because the inflation rate has returned to lower levels. But Plusnet still adds an extra 3.9% to the inflation rate each year, which brings it up to the above total.
And while customers on the new fixed price increase policy can now plan ahead knowing what their price rise is in pounds and pence, the £3 per month hike is actually higher than this year's inflation-linked increase.
Learn more about the latest price hike from Plusnet, and if you’re able to find a better broadband deal elsewhere as a result.
Has your broadband bill gone up?
If your contract term has ended, you're free to find a new broadband deal right away.
How much is the Plusnet price increase?
As previously mentioned, if you last signed up to Plusnet on or after 10 April 2024, your price increase every March is a fixed £3 per month.
However, many customers will still likely be on Plusnet's older inflation-linked method. Here's how much your prices could have gone up based on Plusnet's combined rate.
| Current monthly cost | 6.4% increase (CPI 2.5% + 3.9%) | Annual extra cost |
|---|---|---|
| £20 | £1.28 | £15.36 |
| £30 | £1.92 | £23.04 |
| £40 | £2.56 | £30.72 |
| £50 | £3.20 | £38.40 |
| £75 | £4.80 | £57.60 |
Am I affected by the Plusnet price increase?
Almost all Plusnet customers will see their broadband and home phone prices go up this April.
The only people who aren't affected by these price increases are customers who qualify for one of BT's broadband social tariffs.
These are heavily discounted packages that are only available to those receiving Universal Credit, PIP, or other types of government financial support. In addition to a cheaper rate for the same speed as full-price broadband deals, social tariffs stay at fixed price.
BT is a sister company of Plusnet, which is why any Plusnet or EE customer who qualifies for a social tariff is moved under BT's broadband services.
What can Plusnet customers do?
Firstly, you should check to see when you signed up for your Plusnet contract.
If you're currently in the middle of your fixed term, you won't be able to cancel your contract early without paying an exit fee. This price rise is baked into Plusnet's T&Cs, so you would have agreed to the increase when you signed up for your current service.
However, if your initial contract has ended, you're likely already paying a much more expensive 'out of contract' price, which Plusnet charges once your fixed term has finished. So you can save a huge amount of money by re-contracting or switching to a new broadband provider.
Find cheap broadband deals
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Set up an end of contract reminder
As is the case with most UK broadband providers, when your initial contract comes to an end, your monthly rates can increase significantly.
Providers are now required to give you 30 days' notice and to provide all the information you need to decide if you want to stay with them or switch to a new provider.
Your Plusnet end of contract notification should include:
- End date of your current contract
- Current monthly rate
- New monthly rate
- Details of other suitable products
But these notifications will only suggest other deals that you can get from Plusnet, rather than the range of deals from other providers that you're also free to search for.
So if you're still quite a way off the end of your contract, feel free to provide us with your end of contract date. We'll send you a handy reminder when you're ready to switch to a new provider for free.
Broadband renewal reminder
Tell us your contract end date and we'll remind you to save
Contract end date
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Contacting Plusnet
Whether you’re looking to cancel and switch to a new provider, or if you just want to talk to someone at Plusnet, there are several ways you can get in touch.
- Phone: Plusnet’s customer service contact number is 0800 587 1960. Calls to this number are free of charge.
- Online chat: You can reach the Plusnet customer service team on their contact us page.
- X: If the online chat function is not available you can contact Plusnet via X on @plusnethelp which is available from 8am to 8pm Monday through to Sunday.
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