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Plusnet price increase 2024 — what can customers do?

Plusnet raised its broadband and home phone prices by 7.9% on 31st March 2024. Find out what you can do.
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An annual price increase in Plusnet's terms & conditions (T&Cs) has seen prices for almost all of its customers go up by 7.9% from the 31st March 2024.

Price rises like this have become a standard practice for Plusnet, which is usually known as a good-value broadband provider. The price hike isn't as steep as last year, because the inflation rate has returned to lower levels. But Plusnet still adds an extra 3.9% to the inflation rate each year, which brings it up to the above total.

Learn more about the latest price hike from Plusnet, and if you’re able to find a better broadband deal elsewhere as a result.

Annual Plusnet price hike 2024 explained

In its terms and conditions when you sign up, Plusnet says that each year, it will increase prices on the 31st of March in line with the CPI rate of inflation, plus an additional 3.9%. This is regardless of the monthly price you agreed to at the time of purchasing the service.

The increase affects almost all of Plusnet’s broadband and home phone customers, whether they're currently in their fixed-term contract or not. However, if you're now out of contract, you'll be able to switch broadband providers to avoid the price hike straight away.

Plusnet also says on its website that prices for the BT Sport App will go up by the same rate.

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How much is the price increase?

Depending on how much you pay for your service, your price increase could be up to £5 per month — but that’s if you use a very service with TV and home phone add-ons.

Here's how much your prices could have gone up based on Plusnet's combined 7.9% rate.

Current monthly costIncrease amount (7.9%)Annual extra cost

Am I affected by the Plusnet price increase?

Almost all Plusnet customers will have seeb price increases for broadband, line rental, call plans, call charges and BT Sport.

Plusnet should have reached out to its customers to inform them of the price rise. So, if you're a Plusnet customer, you would have received a communication telling you how much your bill is increasing before

If your price goes up and you're not sure whether you were contacted by Plusnet beforehand, you may find it by looking back in your email inbox or checking old letters from the month or two prior. If you still don't know if you're due a price rise, you can get in contact with its customer service team to find out.

What can Plusnet customers do?

Firstly, you should check to see when you signed up for your Plusnet contract.

If you're currently in the middle of your fixed term, you won't be able to cancel your contract early without paying an exit fee. This price rise is baked into Plusnet's T&Cs, so you would have agreed to a CPI rate + 3.9% price rise when you signed up for your current service.

This means you won't be able to switch early without paying early exit fees. But if your initial contract has ended, you're likely already paying a much more expensive 'out of contract' price, which Plusnet charges once your fixed term has finished. So you can save a huge amount of money by re-contracting or switching to a new broadband provider.

If you're approaching the end of your contract with Plusnet, those much steeper out-of-contract price hikes are likely on the horizon. So if you don't re-contract or switch, you could be facing a 90% price increase instead, according to our pricing data from December 2022.

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How to check for an end of contract notification

As is the case with most UK broadband providers, when your initial contract comes to an end, your monthly rates can increase significantly.

Providers are now required to give you 30 days' notice and to provide all the information you need to decide if you want to stay with them or switch to a new provider.

Your Plusnet end of contract notification should have included:

  • End date of your current contract

  • Current monthly rate

  • New monthly rate

  • Details of other suitable products

It may have been sent by post or email, so check your inbox for important updates from your provider.

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Contacting Plusnet

Whether you’re looking to cancel and switch to a new provider, or if you just want to talk to someone at Plusnet, there are several ways you can get in touch.

  • Phone: Plusnet’s customer service contact number is 0800 587 1960. You can also dial 500 from your Plusnet Mobile. Calls to this number are free of charge.

  • Online chat: You can reach the Plusnet customer service team on their live chat function. You will be asked a series of questions before you sign on to direct you to the right department for your inquiry.

  • Twitter: If the online chat function is not available you can contact Plusnet via Twitter on @plusnethelp which is available from 8am to 8pm Monday through to Sunday.

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