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Plusnet price increase 2022 — What can consumers do?

Plusnet will be upping its broadband, line rental and home phone prices by as much as £55 per year from 31st March 2022.
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This is an annual price increase that the provider includes in its terms & conditions (T&Cs) for the majority of its plans, which rises in line with the CPI rate of inflation plus 3.9%.

Price rises like this have become a standard practice within the BT Group which Plusnet, EE and BT are a part of, but in 2022 the price hike is much steeper than usual, given the very high rate of inflation (currently 5.4%). So this year’s price increase is a huge 9.3%.

Learn more about the latest price hike from Plusnet, and if you’re able to find a better broadband deal elsewhere as a result.

Annual Plusnet price hike 2022

Plusnet updated its T&Cs on the 1st March 2022 to reflect its latest price rise. This year, customers will see the 9.3% increase take effect after the 31st March.

The higher rate will apply pro rata from the date you pay your bill each month. So for example, if your bill date is the 11th March, your rate between the 12th-30th March will remain the same, and then will increase for the period of the 31st March-11th April, and then monthly onwards.

The increase affects almost all of Plusnet’s broadband and home phone customers, whether they're currently in their fixed-term contract or not. However, if your initial contract term has finished, you'll be able to switch broadband providers to avoid the price hike.

It also affects the BT Sport App for customers who signed up for the service through Plusnet on or after 9th December 2020.

How much is the price increase?

The most a customer will see their price increase by is around £55 per year, or £4.50 per month — but that’s if you use Plusnet’s most expensive broadband service Fibre Extra, as well as home phone and the BT Sport app.

Here are all the services that Plusnet is increasing prices for this year.

Broadband and line rental

  • Unlimited Broadband and Line Rental: Was £32.88 | Now £35.94

  • Unlimited Fibre Broadband and Line Rental: Was £38.20 | Now £41.75

  • Unlimited Fibre Extra and Line Rental: Was £43.50 | Now: £47.55

Home phone plans and call charges

  • Evening & Weekend calls: Was £5.23 per month | Now £5.71 per month

  • Call set up charges: Was 24.06p | Now: 26.30p

  • Calls to 01, 02 and 03 phone numbers: Was 15.69p | Now 17.15p

BT Sport App

  • Was £15.69 per month | Now £17.15 per month

Am I affected by the Plusnet price increase?

Almost all Plusnet customers will see price increases for broadband, line rental, call plans, call charges and BT Sport.

Plusnet has been reaching out to its customers to inform them of the price rise. So if you're a Plusnet customer, you should have received a communication telling you how much your bill is increasing by, depending on which services you use.

If you're not sure whether you were contacted by Plusnet about its price hike, you may find it by looking back in your email inbox or checking old letters from the last month or so. If you still don't know if you're due a price rise, you can get in contact with its customer service team to find out.

What can Plusnet customers do?

Firstly, you should check to see when you signed up to your Plusnet contract.

If you're currently in the middle of your fixed term, you won't be able to cancel your contract early without paying an exit fee. This price rise is baked into Plusnet's T&Cs, so you would have agreed to a CPI rate + 3.9% price rise when you signed up for your current service.

However, if your contract has finished, you'll be able to switch to a new deal right away, free of charge. You're likely already paying much more expensive 'out of contract' fees, which Plusnet charge once your fixed term has finished. So you can save a huge amount of money by re-contracting or switching to a new broadband provider.

If you're approaching the end of your contract with Plusnet, those much steeper out of contract price hikes are likely on the horizon. So if you don't re-contract or switch, you could be facing a 50% price increase instead, according to our latest pricing data.

If you're looking for a less expensive broadband plan this time, you can compare cheap broadband offers with Uswitch too.

Compare broadband deals

How to check for an end of contract notification

As is the case with most UK broadband providers, when your initial contract comes to an end, your monthly rates can increase significantly.

Providers are now required to give you 30-days notice, and to provide all the information you need to decide if you want to stay with them or switch to a new provider.

Your Plusnet end of contract notification should include:

  • End date of your current contract

  • Current monthly rate

  • New monthly rate

  • Details of other suitable products

It may be sent by post or by email, so make sure you check your inbox for important updates from your provider.

Contacting Plusnet

Whether you’re looking to cancel and switch to a new provider, or if you just wanted to talk to someone at Plusnet, there are several ways you can get in touch.

  • Phone: Plusnet’s customer service contact number is 0800 587 1960. You can also dial 500 from your Plusnet Mobile. Calls to this number are free of charge.

  • Online chat: You can reach the Plusnet customer service team on their live chat function. You will be asked a series of questions before you sign on to direct you to the right department for your inquiry.

  • Twitter: If the online chat function is not available you can contact Plusnet via Twitter on @plusnethelp which is available from 8am to 8pm Monday through to Sunday.

Thinking of switching broadband providers? Take a look at our latest broadband deals.