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Sky increasing prices: What consumers can do

Sky increasing prices: What consumers can do

Less than a year after raising prices for TV customers, Sky announced price increases for a number of its services, coming into place on 1 May 2019. Sky broadband and TV customers saw increases across the board, with many long-time customers seeing their bills further increase to bring them into line with current pricing.

Sky broadband prices increased

The most wide-sweeping price rise for Sky customers was an increase in line rental costs, jumping from £17.40 per month to £18.99 per month.

Though this price increase didn’t originally affect customers who only subscribe to landline services from Sky — even these customers will see their monthly bills increase.

Calls costing more from landlines

Those customers with a landline through Sky saw calls becoming more expensive. For Sky Pay As You Talk customers and those making calls outside of their inclusive minutes, there was an increase in connection fee from 22p to 23p.

There was also an increase in individual call charges which differ depending on when and what number customers are calling:

  • Calls to a UK landline increased from 14.65p to 15.5p per minute

  • Calls to a mobile phone during the day increased to 19.35p per minute

  • Calls to a mobile phone during the evening increased from 17p to 18p per minute

  • Calls to a mobile phone during the weekend increased from 14.25p to 18p per minute

Price increases for longtime Sky TV customers

The majority of Sky TV customers didn’t see an increase in the cost of their TV package. However, a Sky spokesperson stated that long-standing customers on so-called ‘legacy products’ would no longer be benefitting from lower prices, bringing their bills in line with Sky’s current pricing structure.

Those whose bills were affected saw, on average, an increase of less than £3 per month.

What can subscribers do?

Ofcom regulations state that you’re allowed to break your contract penalty-free if your provider increases subscription fees from what was agreed when the contract was signed.

If you contact Sky within 30 days of receiving notice of any price increases you should not be charged any additional fees. However, Sky has included the following caveat in their T&Cs:

  • Prices may increase and services may vary, including during the minimum term. We will let you know about any material changes and your options before we make them.

  • In your minimum term, Sky TV prices may increase once every 12 months by up to 10%. These limits do not apply to other Sky services.

Be sure to view your contract via the MySky page to check if this applies to your Sky account.

Compare popular TV and broadband deals to get an idea of how much you could save, or check out some of our best-selling cheap broadband deals.

To learn more about the switching process, read our guide to switching broadband providers.

Contacting Sky

While switching can save you money, you might still want to stay with Sky if you’re happy with your service — especially if you’re subscribed to one of Sky’s TV packages — but that doesn’t mean you have to stay silent.

If you want to let Sky know you’re unhappy with the price increases, or if you’d like to try to haggle a better deal, you can contact Sky in several ways:

  • Phone: Sky’s complaints line is 0330 041 3875. Calls to this number are free for Sky Mobile and Sky Talk customers; however, charges may apply if you’re calling from a different provider.

  • Online chat: You can reach Sky Experts on their live chat for free between 8:30am and 9pm, seven days a week.

  • Twitter: The @SkyHelpTeam account is available from 8am to 10pm on weekdays and 9am to 9pm on weekends.

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