Defaqto rating: 2/5 stars
Collingwood’s Young Driver and Learner car insurance earned just two stars, while it’s Bespoke Cover and Over 50’s policy scored just one star.
Note: Not all Defaqto products with the same star ratings have the same covers and terms.
Collingwood Insurance Services is authorised and regulated by the Financial Conduct Authority. All insurance is underwritten by motor insurer Collingwood Insurance Company, which is licensed and regulated in Gibraltar by the Financial Services Commission.
Collingwood Insurance considers learner drivers, taxi drivers, those under the age of 25 or those with a previous conviction to be high-risk motorists and specialises in catering to their insurance needs. It also provides black box car insurance for young drivers.
Contact Uswitch: 0800 688 8557
If you are involved in an accident or the victim of theft and need to make a claim, call the Collingwood Claims helpline on 0345 370 0008 which is open 24 hours a day, seven days a week.
Alternatively, you can email the details to firstname.lastname@example.org
You will need to provide the following information:
Details about the incident
Names and contact details of everyone involved in the incident such as third parties, passengers and witnesses
Details about the damage or injuries sustained
Photographic evidence, if available
Even if you don’t have all the above information to hand, you can still report the incident and make a claim.
This is the amount of money you have to pay towards a claim. Your insurer won’t pay out for a claim that costs any less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience. While a voluntary excess is normally an amount set by you when taking out a policy. You may have the option of adding or increasing a voluntary excess, which could in turn reduce your premium.
You’ll find details about any compulsory or voluntary excesses in your policy document.
If you are considered a higher risk driver.
The Financial Ombudsman Service received fewer than 10 car insurance complaints about three Collingwood companies (possibly just one each) in the first half of 2020. To put complaints in context, 67 firms had 10 or more complaints each and those totalled 4,550 complaints. Nearly 200 firms had fewer than 10 each, sharing just 479 complaints between them.