Defaqto rating: 5/5 stars
Sainsbury’s Bank comprehensive Car Insurance and Sainsbury’s Bank Car Plus policies receive five-star Defaqto ratings for 2020.
Note: Not all Defaqto products with the same star ratings have the same covers and terms.
Trustpilot rating: 4/5 stars
Trustpilot does not review Sainsbury’s Car Insurance in isolation but it does show that Sainsbury’s Bank (which includes the car insurance business) has a four-star rating, with 58% of consumers providing excellent reviews and 18% posting bad reviews.
Sainsbury’s was the UK's first supermarket bank when it opened for business in February 1997.
The supermarket took total ownership of Sainsbury's Bank in January 2014. Sainsbury’s Bank has offered car insurance to UK drivers since 2002. In 2017, the company re-launched its car and home insurance products and services. All car insurance policies are currently arranged and administered by Sainsbury’s Bank and underwritten by a selected panel of insurers.
Sainsbury’s Bank uses a panel of insurers to provide its car insurance. These include
AXA Insurance UK plc
Covea Insurance plc
Highway Insurance Company Limited
Liverpool Victoria Insurance Company Limited
Markerstudy Insurance Services Limited
Premier Underwriting Limited
Pukka Insure Limited
Sabre Insurance Company Limited
Zurich Insurance plc
Contact Uswitch: 0800 688 8557
Does Sainsbury’s Bank allow online policy management? Customers can manage their car insurance policy online 24/7 with their own online portal and app.
Online policy management - customers can manage their car insurance policy online 24/7 with their own online portal and app.
Customer loyalty benefits - Sainsbury’s Bank offers guaranteed discount for Nectar Card holders.
Sainsbury’s recently unveiled digital channel enhancements – the roll out of its Insurance App, customer online self-service portal and sales live chat. The bank has recently looked to streamline its business.
In September 2019, Sainsbury’s Bank announced it would no longer offer new mortgages after the company’s financial services business showed a marked fall in profits. Sainsbury’s has subsequently been in discussions with big high street lenders about selling its mortgage book, thought to be worth around £1.9bn.
The Financial Ombudsman Service received 11 car insurance complaints about Sainsbury’s in the first half of 2020. To put that in context, 67 firms had 10 or more complaints each and those totalled 4,550 complaints. Nearly 200 firms had fewer than 10 each, sharing just 479 complaints between them.