As well as price, an important consideration for many consumers choosing a new energy supplier is customer service.
If you're one of the people who really value great customer service, our energy supplier customer ratings could help you decide your next energy supplier.
2020 customer ratings for energy suppliers
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Uswitch's customer ratings explained
Every year, Uswitch runs an independent Energy Customer Satisfaction Report through YouGov. For the 2020 customer ratings, a total of 16,986 UK energy customers were asked to rate their energy supplier across various categories, making it the biggest energy survey of its kind.
The customer ratings given to energy suppliers are based on scores given by UK households for the categories below; we equally weighted these five scores across suppliers with at least 50 responses to create an average supplier rating for each:
- Overall Customer Satisfaction
- Value for Money
- Customer Service
- Transfer Process
- Likely to Recommend