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Energy supplier customer ratings

Energy supplier customer ratings

As well as price, an important consideration for many consumers choosing a new energy supplier is customer service.

If you're one of the people who really value great customer service, our energy supplier customer ratings could help you decide your next energy supplier.

2020 customer ratings for energy suppliers


Customer rating

Octopus Energy Octopus energy - 5 stars
Bulb Bulb - 5 stars
Ecotricity Ecotricity - 5 stars
Good Energy Good Energy - 5 stars
OVO OVO - 5 stars
The Utility Warehouse Utility Warehouse - 5 stars
So Energy So Energy - 4.5 stars
Tonik Tonik - 4.5 stars
Avro Energy Avro Energy - 4.5 stars
Ebico EBICo - 4.4 stars
Co-op Energy Co-op Energy - 4.5 stars
Bristol Energy Bristol Energy - 4.5 stars
Green Energy UK Green Energy UK - 4.5 stars
Green Network Energy Green Network Energy - 4 stars
Engie Engie - 3.5 stars
First Utility Shell Energy - 3.5 stars
Utilita Utilita Energy - 3.5 stars
British Gas British Gas - 3 stars
isupply isupply - 3 stars
sse SSE - 3 stars
E.ON Energy E.ON Energy - 3 stars
EDF Energy EDF Energy - 3 stars
ScottishPower ScottishPower - 2.5 stars
npower npower - 2.5 stars

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Uswitch's customer ratings explained

Every year, Uswitch runs an independent Energy Customer Satisfaction Report through YouGov. For the 2020 customer ratings, a total of 16,986 UK energy customers were asked to rate their energy supplier across various categories, making it the biggest energy survey of its kind.

The customer ratings given to energy suppliers are based on scores given by UK households for the categories below; we equally weighted these five scores across suppliers with at least 50 responses to create an average supplier rating for each:

  • Overall Customer Satisfaction
  • Value for Money
  • Customer Service
  • Transfer Process
  • Likely to Recommend

Read more …

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