As well as price, an important consideration for many consumers choosing a new energy supplier is customer service.
If you're one of the people who really value great customer service, our energy supplier customer ratings could help you decide your next energy supplier.
2022 customer ratings for energy suppliers
Supplier | Customer Service rating |
---|---|
Uswitch's customer ratings explained
Every year, Uswitch runs an independent Energy Customer Satisfaction Report through YouGov. For the 2022 customer ratings, more than 16,000 UK energy customers were asked to rate their energy supplier across various categories, making it the biggest energy survey of its kind.
The customer ratings given to energy suppliers are based on scores given by UK households for Customer Service.
Percentage scores are here translated as star ratings, where one star equals 20%, two stars equals 40% and so on. Suppliers with a score of 91% or higher for customer service are awarded a five-star rating. Stars are awarded as shown in the table below:
Score (%) | Star rating |
---|---|
91% to 100% | 5 |
81% to 90% | 4.5 |
71% to 80% | 4 |
61% to 70% | 3.5 |
51% to 60% | 3 |
41% to 50% | 2.5 |
31% to 40% | 2 |
21% to 30% | 1.5 |
11% to 20% | 1 |
10% or under | 0.5 |