As well as price, an important consideration for many consumers choosing a new energy supplier is customer service.
If you're one of the people who really value great customer service, our energy supplier customer ratings could help you decide your next energy supplier.
2019 customer ratings for energy suppliers
Beat the energy price rises
All of the big six suppliers have raised their prices in 2019 following the Ofgem price cap increase. Don’t get caught out - switch to a fixed deal today!
uSwitch's customer ratings explained
Every year, uSwitch runs an independent Energy Customer Satisfaction Report through YouGov. A total of 17,159 UK energy customers were asked to rate their energy supplier across various categories, making it the biggest energy survey of its kind.
The customer ratings given to energy suppliers are based on scores given by UK households for the categories below; we equally weighted these five scores across suppliers with at least 50 responses to create an average supplier rating for each:
- Overall Customer Satisfaction
- Value for Money
- Customer Service
- Transfer Process
- Likely to Recommend