23 July 2018
New breed of mobile tariff could cost customers £231 million
New ‘flexi’ mobile tariffs designed to stop consumers double paying for handsets could end up costing £69 extra a year on airtime alone[1] These contracts split the cost of airtime …
18 July 2018
Unhappy telecoms customers can vote with their feet
Following official telecoms complaints data from Ofcom, Ernest Doku, telecoms expert at uSwitch.com, says: “Unhappy customers are often more likely to vote with their feet, especially in this ultra-competitive environment. Telecoms providers are …
20 June 2018
Vodafone 5G rollout shows providers won’t be caught napping on next-gen infrastructure
Commenting on Vodafone announcing 5G trials in seven cities across the UK, Ernest Doku, mobiles expert at uSwitch.com, says: “It’s great to see Vodafone rolling out 5G trials in seven …
20 June 2018
Billing blunders: errors on mobile bills cost Brits £64 million
Almost three million Brits report being incorrectly charged by their mobile network[1] Each error costs an average of £23 – totalling £63.5 million[2] in incorrect charges Meanwhile 16.5 million[3] mobile …
22 May 2018
World Cup woes: Brits risk £3,700 roaming bill in Russia
Brits heading on a two-week trip to Russia risk racking up a phone bill of £3,696[1] – more than the cost of a four star family holiday to LA[2] As …
17 May 2018
uSwitch comments on Ofcom’s pricing trends for telecoms services
Commenting on Ofcom’s pricing trends data for telecoms services, Richard Neudegg, Head of Regulation at uSwitch.com, says: “Today‘s report from Ofcom indicates that the gap between the price of entry level superfast services …
3 May 2018
uSwitch comments on Ofcom revealing best and worst telecoms providers for customer satisfaction
Commenting on Ofcom revealing the best and worst providers for broadband and phone service quality, Ewan Taylor-Gibson, telecoms expert at uSwitch.com, says: “Telecoms customers are increasingly looking beyond price when picking a broadband …
2 May 2018
uSwitch comments on the launch of the LG G7 ThinQ
Commenting on the launch of the LG G7 ThinQ, Ru Bhikha, mobiles expert at uSwitch.com, says: “After a non-reveal at the Mobile World Congress in February, the anticipation around LG’s latest flagship handset has …
27 April 2018
Ofcom’s decision to consult on “end of contract notifications” is one step closer to helping consumers get a better deal, says uSwitch
Commenting on Ofcom’s decision to consult on end of contract notifications in July 2018 as part of their work to help consumers get a better deal, Richard Neudegg, head of …
19 April 2018
uSwitch comments on launch of Moto G6
Commenting on the launch of the Moto G6 range, Ernest Doku, mobiles expert at uSwitch.com, says: “Affordable yet appealing Android handsets are essential to consumers now more than ever – …