12 September 2018
Solid improvements rather than Hail Marys as Apple unveils trio of iPhones
Commenting on the launch of the latest handsets in the iPhone range, Ru Bhikha, mobiles expert at uSwitch.com, says: “Apple has for a couple of years now moved away from …
6 September 2018
Dixons Carphone slow to adapt to changing mobile market as unremarkable results are published
Ernest Doku, mobiles expert at uSwitch.com, says: “Dixon Carphone’s modest Q1 results mask an uncomfortable truth that the retailer is having to adapt to a rapidly changing sector. “While new …
15 August 2018
EE gives power back to consumers following Ofcom ruling
Christine Torlay, mobiles expert at uSwitch.com, says: “The rules preventing customers from harm through mid-contract price rises are well established – so EE could have done more to inform those …
9 August 2018
Note 9 hits the right tune but at a cost
Commenting on the launch of the Samsung Note 9, Ru Bhikha, mobiles expert at uSwitch.com, says: “Samsung has really doubled down on the productivity aspects of the Note range and has …
31 July 2018
uSwitch comments on Ofcom’s end of contract notifications consultation
Richard Neudegg, head of regulation at uSwitch.com, says: “At long last Ofcom is looking at bringing mobile and broadband providers in line with other industries by ensuring that consumers are told …
24 July 2018
New breed of mobile tariff could cost customers £231 million
New ‘flexi’ mobile tariffs designed to stop consumers double paying for handsets could end up costing £69 extra a year on airtime alone[1] These contracts split the cost of airtime …
23 July 2018
Government 5G and full fibre push only effective if consumers brought along too
Commenting on the government’s pledge to put 5G and full fibre at the heart of the UK’s long-term telecoms strategy, Richard Neudegg, head of regulation at uSwitch.com, says: “It’s good to see …
18 July 2018
Unhappy telecoms customers can vote with their feet
Following official telecoms complaints data from Ofcom, Ernest Doku, telecoms expert at uSwitch.com, says: “Unhappy customers are often more likely to vote with their feet, especially in this ultra-competitive environment. Telecoms providers are …
20 June 2018
Vodafone 5G rollout shows providers won’t be caught napping on next-gen infrastructure
Commenting on Vodafone announcing 5G trials in seven cities across the UK, Ernest Doku, mobiles expert at uSwitch.com, says: “It’s great to see Vodafone rolling out 5G trials in seven …
20 June 2018
Billing blunders: errors on mobile bills cost Brits £64 million
Almost three million Brits report being incorrectly charged by their mobile network[1] Each error costs an average of £23 – totalling £63.5 million[2] in incorrect charges Meanwhile 16.5 million[3] mobile …