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£426 million energy bill increase as slew of tariffs end

276 fixed price energy deals from 37 suppliers end between July and September[1] Bills for 1.6 million households will go up by £426 million if they don’t switch[2] The average …

Tougher tests for new energy companies introduced – but stronger checks for existing suppliers needed says uSwitch

Tougher entry tests for new energy suppliers[1] come into force on 5 July, designed to ensure they can finance their operations and have robust customer service plans in place. But …

Green Star Energy fined for failing customers in rented homes

Responding to the news[1] that Green Star Energy has been fined £350,000 by Ofgem for failing 1,800 customers in rented accommodation, Head of Regulation at uSwitch.com, Richard Neudegg, said: “Renters …

Introduction of Text to Switch a significant win for consumers

Ernest Doku, mobiles expert at uSwitch.com, comments: “For too many mobile phone customers the process of switching to a different network can be difficult and frustrating, especially if they want …

New “Text to Switch” service will save Brits £325 million in mobile phone bills every year.

Text to Switch heralds huge change that will affect all mobile users Mobile users will be able to change to a new network with a single text message At least …

Front line emergency services workers struggle with unaffordable bills and energy debt

Overworked and underpaid – 81% of emergency service personnel are forced to ration their energy usage as they struggle with unaffordable bills[1] A staggering 83% worry about how much they …

EE fined £100,000 for unlawful texts – uSwitch comments

Ru Bhikha, mobiles expert at uSwitch.com, comments: “EE falling foul of the ICO is a misstep from the UK’s largest mobile network, and a wake-up call for the industry as …

Electricity switching figures for May 2019 – uSwitch Comments

Commenting on the latest electricity switching figures from Energy UK, which show that almost half a million energy customers switched supplier in May, uSwitch.com energy expert Sarah Broomfield says: “It’s …

uSwitch responds to Citizens Advice report on failed energy suppliers

Commenting on the Citizens Advice report which has predicted that UK energy customers are facing a potential bill of £172 million from the collapse of suppliers since January 2018, Richard …

Reassuring to see regulators tightening up the package of consumer rights

Richard Neudegg, head of regulation at uSwitch.com, comments: “It is reassuring to see regulators tightening up the package of consumer rights across industries. As long as markets are encouraged to …