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uSwitch comments on Ofcom plans to automatically compensate broadband users for poor service

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Commenting on plans published by Ofcom which would see landline and broadband customers who suffer slow repairs, missed deadlines or appointments, receive money back from their provider without having to …

End of fixed deals leaves homes facing price hike double whammy

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Ten popular fixed energy plans expire on 31st March 2017[1] Homes on these deals could see bills increase by up to £445 a year if they are rolled onto expensive …

uSwitch comments on reduction of cheque clearing time to one working day

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Commenting on the announcement from The Cheque and Credit Clearing Company (C&CCC) that clearing time will be reduced from ‘six weekdays’ to ‘next weekday’ from 30th October 2017, Tom Lyon, …

uSwitch comments on Ofcom fining Plusnet for continuing to bill former customers

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Commenting on the announcement that Plusnet has been fined £880,000 by Ofcom for continuing to bill former customers, Richard Neudegg, head of regulation at uSwitch.com, comments: “Ofcom’s decision to hand …

What the networks don’t want you to know: 3.4 million mobile users could pay twice for the same handset

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Almost a quarter (22%) of pay monthly mobile customers are paying the same monthly bill more than two years after signing up, meaning they’re out of contract and are overpaying …

uSwitch advises Norwich and Peterborough customers to switch now

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Commenting on the news that Norwich and Peterborough (N&P) customers are struggling to transfer their current account to a new provider, after the building society announced it is closing 100,000 …

uSwitch comments on Commons debate on energy pricing

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Commenting on today’s Commons debate on potential government intervention to regulate energy prices, Richard Neudegg, Head of Regulation at uSwitch.com, says: “Bring price caps in and we’ll be back to square …

uSwitch comments on SSE 7% dual fuel hike

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 2.8 million standard variable customers to be hit with a 6.9% price rise from 28th April[1] SSE customer bill climbs from £1,069 to £1,142 a year – a £73 increase …

uSwitch comments on proposed commons debate on energy pricing

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Commenting ahead of next Thursday’s Commons debate on potential government intervention to regulate energy prices, Richard Neudegg, Head of Regulation at uSwitch.com, says: “Consumers deserve lower bills and we believe that …

uSwitch comments on legal separation of BT and Openreach

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Commenting on the announcement that BT has agreed to Ofcom’s requirements for the legal separation with Openreach, Richard Neudegg, Head of Regulation at uSwitch.com, says: “This is not the full structural separation many …