19 July 2019
£426 million energy bill increase as slew of tariffs end
276 fixed price energy deals from 37 suppliers end between July and September[1] Bills for 1.6 million households will go up by £426 million if they don’t switch[2] The average …
4 July 2019
Tougher tests for new energy companies introduced – but stronger checks for existing suppliers needed says uSwitch
Tougher entry tests for new energy suppliers[1] come into force on 5 July, designed to ensure they can finance their operations and have robust customer service plans in place. But …
4 July 2019
Green Star Energy fined for failing customers in rented homes
Responding to the news[1] that Green Star Energy has been fined £350,000 by Ofgem for failing 1,800 customers in rented accommodation, Head of Regulation at uSwitch.com, Richard Neudegg, said: “Renters …
28 June 2019
Introduction of Text to Switch a significant win for consumers
Ernest Doku, mobiles expert at uSwitch.com, comments: “For too many mobile phone customers the process of switching to a different network can be difficult and frustrating, especially if they want …
26 June 2019
New “Text to Switch” service will save Brits £325 million in mobile phone bills every year.
Text to Switch heralds huge change that will affect all mobile users Mobile users will be able to change to a new network with a single text message At least …
26 June 2019
Front line emergency services workers struggle with unaffordable bills and energy debt
Overworked and underpaid – 81% of emergency service personnel are forced to ration their energy usage as they struggle with unaffordable bills[1] A staggering 83% worry about how much they …
24 June 2019
EE fined £100,000 for unlawful texts – uSwitch comments
Ru Bhikha, mobiles expert at uSwitch.com, comments: “EE falling foul of the ICO is a misstep from the UK’s largest mobile network, and a wake-up call for the industry as …
24 June 2019
Electricity switching figures for May 2019 – uSwitch Comments
Commenting on the latest electricity switching figures from Energy UK, which show that almost half a million energy customers switched supplier in May, uSwitch.com energy expert Sarah Broomfield says: “It’s …
21 June 2019
uSwitch responds to Citizens Advice report on failed energy suppliers
Commenting on the Citizens Advice report which has predicted that UK energy customers are facing a potential bill of £172 million from the collapse of suppliers since January 2018, Richard …
19 June 2019
Reassuring to see regulators tightening up the package of consumer rights
Richard Neudegg, head of regulation at uSwitch.com, comments: “It is reassuring to see regulators tightening up the package of consumer rights across industries. As long as markets are encouraged to …