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Uswitch comments as 18 suppliers overcharged customers £7 million
Richard Neudegg, head of regulation at Uswitch.com, said: “These failures affected more than one million customers across 18 suppliers, with bill payers overcharged by £7 million over seven years...
Uswitch comments on Ofcom fining O2 £10.5 million for overcharging customers
Ernest Doku, mobiles expert at Uswitch.com, commented: “For more than eight years a problem with O2’s billing system led to thousands of pay monthly customers being double-charged for certain items in...
Price cap increase could see consumers trapped in ‘vicious circle of energy debt’, says Uswitch
Richard Neudegg, head of regulation at Uswitch.com, said: “The pandemic has already placed many households under great financial strain. News of the price cap rising by an average of £96 from...
Uswitch comments on Ofcom's new plans for seamless broadband switching
Richard Neudegg, head of regulation at Uswitch.com, says: “Ofcom’s proposals to simplify the switching process for those changing broadband networks are vital to build consumer confidence...
Uswitch comments on Ofcom's complaints data
Nick Baker, broadband expert at Uswitch.com, says: “Broadband complaints have increased to levels not seen since 2018, after years of falling customer concerns. Vodafone has the highest broadband complaints...
Uswitch comment on Symbio Energy’s potential fine for missing payments
Richard Neudegg, head of regulation at Uswitch.com, comments: “This proposed fine sends a very clear message to all providers about the importance of paying promptly into environmental schemes...
Uswitch comments on the likelihood of the UK missing its fibre and broadband targets
Richard Neudegg, head of regulation at Uswitch.com, says: “This is the second time in 17 days that a parliamentary committee has highlighted the insufficient progress made if the government...
Uswitch comments on the Commons DCMS Committee's report on the likelihood of the UK missing its new gigabit broadband targets
Richard Neudegg, head of regulation at Uswitch.com, says: “Today’s report confirms what is already known, that the Government's plans for future-proofed gigabit-capable broadband rollout remain challenging...
Uswitch comments on Ofcom's research into the affordability of telecoms services
Richard Neudegg, head of regulation at Uswitch.com, says: “Services to keep us online have been all the more important for millions during the long months of lockdown, and even when times are tough they are one...