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Uswitch comments on Ofcom's latest Q2 telecoms complaints data
Nick Baker, broadband expert at Uswitch.com, says: “This is the first real indication we’ve had of consumer satisfaction with their broadband provider since the lockdown started, and it’s reassuring to see that complaints...
Uswitch comment on Ofcom's investigation into BT
Richard Neudegg, head of regulation at Uswitch.com, says: “The Universal Service Obligation remains an important mechanism for Ofcom in the fight to alleviate Britain’s ‘digital divide’, ensuring that...
‘Ofcom will be watching for providers who use sharp practices’ – Uswitch comments on watchdog’s fairness framework
Commenting on the publication of Ofcom’s fairness framework – which outlines the criteria the regulator will use when judging whether telecoms and pay-TV companies have treated their customers unfairly – …
Reassuring to see regulators tightening up the package of consumer rights
Richard Neudegg, head of regulation at Uswitch.com, comments: “It is reassuring to see regulators tightening up the package of consumer rights across industries. As long as markets are encouraged to …