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iPhone 7 EarPods fault: 5 things you need to know

iPhone 7 earpods hero

Apple’s decision to ditch the headphone slot from its new iPhone 7 has already run into trouble.

The wired EarPods which come with the handset appear to be faulty, leading many to take to take to social media to vent their frustration at the Cupertino company.

So, what exactly is the glitch? And should you hold out before buying an iPhone 7? Read on and we’ll tell you everything you need to know.

What exactly is the problem?

iPhone 7 Plus headphones and dock in hand

The wired headphones which come with the iPhone 7 plug into the device’s Lightning charging port.

And while they serve up audio just like old–style headphones, some users say that the volume control dongle stops working after a short period.

This means they can’t turn music or other audio up or down or use the dongle to answer calls and make requests via Siri.

Can it be fixed?

Reports suggests that simply unplugging the EarPods and plugging them back in fixes the error, albeit temporarily.

However, this is hardly any use when listening for extended periods or to those who don’t want to hold their new iPhone to their ear every time they make a call.

What has Apple said?

iPhone 7 headphones detail

While there’s been no official statement, Apple has told Business Insider that it is aware of the error and that it is working on an official fix.

It is not clear if the issue is related to the headphones themselves or if it’s a problem with iOS 10.

That being said, there’s no timescale for its release, meaning those who have bought a new iPhone 7 are left either having to utilise the bundled headphone dongle or a pair of wireless headphones.

Is every iPhone 7 affected?

No. While there are multiple reports of problems, these remain confined to a minority of users.

Both the iPhone 7 and iPhone 7 Plus units we tested did't show any signs of problems with their EarPods, although as with all bundled Apple headphones, the sound quality they offered was no better than average.

Should I wait before buying an iPhone 7?

iPhone 7 control panel 2

If you’re going to be using Apple’s own wired EarPods with your new phone, then perhaps it’s best to wait and see when Apple releases its software update.

If you plan on using your own headphones via the dongle or have wireless cans and you want the phone, then you've nothing to worry about.

See what's on offer at our dedicated iPhone 7 deals page

Category: Features
Tagged: iphone 7, apple, iphone
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