O2 is a popular UK provider that offers a range of packages, including Pay Monthly and Simplicity options.
The company offers competitive rates for UK calls, text messages and international calls as well as a reward scheme whereby extra minutes, texts and VIP tickets are awarded to loyal customers.
O2 is one of the largest mobile phone providers in the UK, with its impressive growth driven by innovative services and easy to comprehend tariffs. The company is renowned for its customer service, with calls to relevant bodies free of charge for most contract customers.
The firm offers a range of sought-after handsets on contract and pay as you go tariffs and is famed for its comprehensive network coverage across the UK. Such has been its success in the UK mobile phone market that it was named Best Network in the Mobile Choice Network Awards 2008.
O2 is the brand name of the European telecommunications giant Telefonica Europe and in July 2008 had around 43.8 million customers in the UK, Germany, Ireland, Slovak Republic and the Czech Republic.
In 2007, the company was awarded a prestigious exclusivity deal for Apple’s iPhone under which it has the sole right to provide network services for the multi-media communications device. The same year also saw the launch of the company’s own branded music headset the O2 Cocoon, which was regarded by many as having set new standards for phone design.
With the purchase of UK firm Be, the company’s UK division made its foray into the broadband market, and has since launched its own ISP which offers discounted broadband to O2 mobile phone customers.
All calls made to O2’s customer service helpline are free when made from a pay monthly handset. This is applicable both in the UK and abroad. The service is open between 8am and 8pm Monday to Friday and from 9am and 6pm at weekends.
For Pay Monthly customers who bought their phone in an O2 branch, the service number from a landline is 087 0241 0202. Alternatively, you can call 202 from your mobile.
If you purchased your mobile through O2.co.uk, the company’s customer service department can be reached on 087 0600 3009 or by calling 202 from your handset.
O2 customers benefit from free delivery on the latest handsets, the company’s O2 Reward Club scheme as well as exclusive invitations to O2 events. Visitors to the company’s entertainment-outpost the O2 arena can even access exclusive content when they are there.
The O2 website is home to a range of how-to guides to help you to deal with everything from getting the most out of O2 services, setting up your mobile phone, billing and procedures for when your mobile phone is lost or stolen.
O2 offers Pay Monthly, Pay As You Talk and SIM only price plans.
The Pay Monthly plans feature a range of options for combinations of calls and minutes, and the deals run over 18 and 24 month contracts.
Starting at just £18.50 per month on an 18 month contract, or £13.50 on a 24 month contract, the Basics package offers 50 minutes, 250 texts, and 100MB of data.
Pay As You Go call charges start at 35p per minute and 12p per text, but bolt-ons are available with every top up, so with a top up of £7.50 you can receive unlimited texts, and for £10 you can receive 500 minutes of O2-O2 and standard landline calls.
The SIMplicity package starts at £3 per month, and offers customers a SIM only deal with a number of text, call and data bolt-ons available.