O2 mobile phone customers were left without a mobile internet and text message service yesterday, as the network went down across the UK.
A fault affected all O2 customers with pay monthly contracts with the carrier, leaving them unable to send e-mails and text messages or get online.
However, voice calls are unaffected by the problem, as is Wi-Fi connectivity – meaning that customers are able surf the web and send e-mails if they are in the vicinity of a hotspot.
O2 has yet to resolve the problem entirely, but has reassured customers that it is taking action and hopes to restore the service as fast as possible.
News of developments comes as iPhone 3G S carrier O2 is preparing for the imminent launch of the 3G internet-enabled Palm Pre handset.
The high-end smartphone is expected to go on sale in the UK in time for Christmas and will feature a 3.1-inch touchscreen, a slide-out Qwerty keypad, Wi-Fi and GPS support and a 3.1 megapixel camera.