closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
  1. uSwitch.com
  2. News
  3. 2012
  4. October
  5. Apple: Purple flare in iPhone 5 camera is ‘normal’

Apple: Purple flare in iPhone 5 camera is ‘normal’

Apple: Purple flare in iPhone 5 camera is ‘normal’

A strange purple halo effect caused by the camera on the iPhone 5 is apparently a non-issue as far as the handset is concerned, Apple has revealed.

Owners have complained that the lens flare occurs when the camera is directed near a source of bright light (natural or otherwise), even though shots taken with the iPhone 4S side-by-side produce barely any unwanted colouration by comparison.

The tint remains on the subsequent photos and videos, much to the annoyance of early adopters who are already irked by the less-than-stellar new Maps application in iOS 6. Matters won’t be helped much after an Apple customer representative told one customer there was nothing wrong the camera.

In response to a Gizmodo reader named Matt, AppleCare rep ‘Debbie’ said: "Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behaviour for the iPhone 5's camera.”

What’s worse is that another customer who complained about the same issue on the Apple Support Communities forum was offered a replacement handset, which is sure to add more fuel to the fire.

Previously, Phillip Schiller, Apple’s senior VP of worldwide marketing, told a disgruntled owner that scratches and dents attracted by the iPhone 5’s anodised aluminium casing are ‘normal’, despite reports that many handsets are shipping with chipped edges in their packaging.

AppleCare under fire from EU

Apple’s warranty programme, meanwhile, has been scrutinised by EU officials, who said it violates EU regulations by not meeting the minimum two-year period that warranties are required to cover.

"Apple prominently advertised that its products come with a one-year manufacturer warranty but failed to clearly indicate the consumers' automatic and free-of-cost entitlement to a minimum two-year guarantee under EU law," said European Union Justice Commissioner Viviane Reding to ministers in a letter obtained by Bloomberg.

"These are unacceptable marketing practices," she added.

Apple has yet to make an official statement on the issue. However, chances are that if it doesn’t comply with EU law, it could face a substantial fine, possibly even suspension of its products from sale in the European market.

Have you had any major issues with your new iPhone 5? Let us know in the comments section below.

Via:

Gizmodo, Bloomberg

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

Latest news:

Sign up for updates

Join our email list to get the inside line on the latest phones and money-saving offers. And we’ll help you make informed buying decisions with handset reviews and consumer guides too.

back to top