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John Lewis broadband deals

  • Free wireless router with fibre and ADSL broadband packages
  • Unlimited downloads and no activation fees
  • Freephone customer support available 24/7

Order online or call on 0800 688 8541 0800 688 8541

Show costs as:

  • Monthly – The monthly charge you’ll pay your provider. Includes discounted periods.
  • Full contract – Total cost of contract over the entire term. Includes upfront costs.
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*The "up to" speed displayed in Mb is the maximum possible speed you are likely to receive for this product. The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up - this may differ from the speed displayed in the table.

The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.

We aim to take the strain out of broadband comparison. Good broadband deals aren't just about the price, it's also about what's included in the product, the speeds offered and any extra incentives providers are offering. To balance all of these, we have developed a ranking formula that takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth switching process.

If you prefer, you can sort deals by the average monthly cost, which is all of the costs - including any compulsory upfront costs such as router delivery or installation fee - divided by the length of the contract. Or you can sort by the total contract cost for all packages which let’s you see the total spend for the whole contract period

uSwitch services are provided at no cost to you, but we may receive a commission from the companies we refer you to.

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About John Lewis broadband

With a long tradition as one of the UK’s biggest retailers, John Lewis announced its entry into the broadband market in April 2012.

The retail giant now sells a branded John Lewis broadband and phone service with speeds ranging from 17Mbps up to 76Mbps, depending upon the package.

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John Lewis broadband customer service

John Lewis broadband customers get use of a Freephone customer service number that’s free to call from all UK-registered landlines.

Call 0800 022 3300 for technical support between 9am and 6pm seven days a week to answer all general queries. Otherwise, you can contact John Lewis online, and they'll respond to you within 24 hours during their operating hours.

An online portal is available, complete with technical support guides for customers who prefer to tackle a problem themselves. The same portal also lets them manage their account.

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John Lewis Standard, Unlimited and Fibre broadband customers get a free router using Wireless N technology to allow a single connection to be shared easily throughout homes.

All of John Lewis's routers come with four Ethernet ports for wired connections.

The top of the range fibre package offers speeds of up to 76Mbps, while the maximum for the unlimited broadband package is 17Mbps. As ever, however, real-world speeds depend to some extent on customers’ locations.

One of the best things about John Lewis broadband is that, unlike some providers that charge according to customer density in a particular area, subscribers with John Lewis broadband will pay the same rate for a select broadband package irrespective of location.

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Software features

John Lewis broadband customers using the service on a PC get Bullguard’s security package free of charge. This comprises antivirus, anti-spyware, firewall, spam filter and online backup protection and can be downloaded once your service is up and running.

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E-mail features

All John Lewis broadband customers get free webmail, allowing them to send and receive e-mails anywhere in the world.

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Can we help you?

Our UK based call centre staff can provide expert help to find a deal that matches your needs.