Why choose John Lewis Broadband?
Connect your home. Free wireless router with selected deals and no activation fees.
Browse without limits. Stream and game as much as you like with unlimited downloads.
Support if you need it. Freephone customer support available 24/7.
Want to avoid overpaying and get a reminder when your contract ends?
Please note: Broadband providers may increase monthly prices in line with the retail or consumer price index each year during the length of your contract. Please refer to individual broadband provider's terms and conditions before signing up.
To find out more about the Uswitch Awards and how they are selected, please visit our awards homepage.†If you shared information on how much you pay for your broadband, your results will highlight deals with an annual saving of £5 or more. Annual savings show what you could save in the first 12 months. Your savings are the difference between the annual cost you entered for your current deal and the deal you could switch to. The annual savings amount does not include:
*The "average" speed displayed in Mb represents the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up — this may differ from the average speed displayed on our table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
We aim to take the strain out of broadband comparison. Good broadband deals aren't just about the price, it's also about what's included in the product, the speeds offered and any extra incentives providers are offering. To balance all of these, we have developed a ranking formula that takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process.
If you prefer, you can sort deals by monthly cost, speed or contract length. You can also choose to show costs as monthly or full contract, which lets you see the total spend over the contract period, including any setup costs.
Uswitch services are provided at no cost to you, but we may receive a commission from the companies we refer you to.
With a long tradition as one of the UK’s biggest retailers, John Lewis announced its entry into the broadband market in April 2012.
The retail giant now sells a branded John Lewis broadband and phone service with speeds ranging from 10Mbps up to 66Mbps, depending upon the package.
John Lewis broadband customers get use of a Freephone customer service number that’s free to call from all UK-registered landlines.
Call 0800 022 3300 for technical support between 9am and 6pm seven days a week to answer all general queries. Otherwise, you can contact John Lewis online, and they'll respond to you within 24 hours during their operating hours.
An online portal is available, complete with technical support guides for customers who prefer to tackle a problem themselves. The same portal also lets them manage their account.
John Lewis Standard, Unlimited and Fibre broadband customers get a free router using Wireless N technology to allow a single connection to be shared easily throughout homes.
All of John Lewis's routers come with four Ethernet ports for wired connections.
The top of the range fibre package offers speeds of up to 66Mbps, while the maximum for the unlimited broadband package is 17Mbps. As ever, however, real-world speeds depend to some extent on customers’ locations.
One of the best things about John Lewis broadband is that, unlike some providers that charge according to customer density in a particular area, subscribers with John Lewis broadband will pay the same rate for a select broadband package irrespective of location.
All John Lewis broadband customers get free webmail, allowing them to send and receive e-mails anywhere in the world.