/_img/library/top_image_2/home_guides.png

I'm online with my new provider. What's next?

Now you’ve got the basics out the way and you're online, there’s just a few more things you should attend to. Once you've taken care of these, you should be able to really start enjoying your broadband and making the most of everything the web has to offer.

This page also talks you through what to expect in the first few days after you've started receiving your new broadband service and offers some simple measures you can take if you're not happy with what you're getting.

Email

Many consumers use an email service provided by their broadband supplier.

Most providers leave your email active when you leave them. But this is by no means a blanket policy, so it’s a good idea to back up your emails and switch to your new provider’s email service.

Anti-virus

Anti-virus software now comes free with many providers’ broadband products. However, this will still have to be installed.

I’ve done everything, but my connection isn’t great. What now?

By now you should be connected to the internet with your new provider. But there’s a chance that you might not be happy with your service.

The first thing to note in these circumstances is that when your connection is first turned on, it might take some time to settle down.

During this period, which should last no more than three days, you may find that your signal strength or connection speed isn’t all it might be.

To get an accurate picture of your speed, use uSwitch Tech’s Broadband Speed Test.

If you’re still experiencing a sub-par connection after three days or so, there are few simple things you can try to improve the situation.

Move the router

The positioning of your router can significantly affect your connection. If it’s on the floor, reposition it so it’s on something raised (a desk or a shelf, say) to improve your reception.

Some materials, such as metal walls, can also affect the strength of the signal, as can household appliances, such as baby monitors and cordless phones. If your router is near one of these, reposition it somewhere where its location won’t be impaired.

Reboot the router and your computer

Switching off your router and leaving it for 30 seconds before restarting can sometimes help, as can rebooting your computer.

If none of these solve things, your problem might be more deep-seated. For a more comprehensive guide to broadband troubleshooting, check our dedicated guide.

Alternatively, get in touch with your provider as soon as you can. If they can’t solve the problem remotely or talk you through a fix, they’ll send an engineer to your home to check out the problem.

Broadband news