TalkTalk has seen "a great response" to its new online service centre, it has been claimed.
Tristia Harrison, Executive Commercial Director at the broadband provider, said customers now have "an improved resource" to troubleshoot any service queries directly.
"The service centre is a fully integrated and automated tool, a one-stop-shop for all broadband, phone and TV service needs," she explained.
"Whether it’s noise on the line, slower speeds than expected or router performance problems, the service centre will help our customers get to the answer to their query quickly and understand how to resolve the issue."
Ms Harrison noted that the service centre can be accessed by customers directly from their My Account on a computer or mobile device.
She said the new online service centre is part of TalkTalk's £100 million network upgrade programme.
This is designed to ensure Britain is getting faster, safer and more reliable broadband, Ms Harrison added.