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Communications regulator Ofcom has called upon broadband, phone and pay TV customers to send in their feedback if they have recently tried to, or succeeded in, ending their service contract.

The move comes on the back of the regulator reporting to have recorded a "significant number" of complaints relating to difficulties in exiting contracts.

Having already launched the monitoring and enforcement programme in June, Ofcom is now going a step further by directly reaching out to customers.

The regulator has urged customers to offer their opinions on the cancellation process by filling out a short questionnaire.

None of the answers given will be placed in the public domain, with Ofcom assuring customers that their responses will only be used as a way of informing those carrying out their enforcement work.

In a statement Ofcom said: "Some people might worry about telling a communications provider they want to leave, perhaps because think they will face pressure from the provider to stay.

"But the process should be quick, easy and stress-free for the customer. It shouldn’t involve any unnecessary steps or long procedures that would put someone off."

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